Kimberly Beltre
Newark
Summary
Skilled in service operations for financial institutions. I have experience handling client inquiries, processing financial documents, and ensuring compliance with banking regulations. Strengths include strong organizational skills, effective communication abilities, and proficiency in data entry and management software.
Logistics Specialist with proven success in the Delaware Army National Guard, trilingual, and skilled in inventory verification, I excel in customer service and team collaboration, driving operational efficiency, and fostering strong client relationships. Results and delivering exceptional support. Skilled in managing new account setups and customers.
Overview
3
3
years of professional experience
Work History
Logistics Specialist
Delaware National Guard
Wilmington
06.2024 - Current
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Improved lines of communication between company and customers.
- Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Implemented strategies to reduce transportation costs while maintaining high service levels.
- Organized and maintained order documentation.
Member Service Representative
Del-one federal credit union
Newark
10.2023 - Current
- Used currency-counting machine to count currency and received checks.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Cross-sold banking products such as credit cards, loans and investments.
- Maintained customer data confidentiality while inputting information into system.
- Used customer and bank records to investigate and correct errors upon customer request.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Collaborated with team members to meet branch targets and objectives.
Customer Service Representative
Delicias del paladar
Wilmington
06.2022 - 10.2023
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Certificate -
Delaware Notary Public
Newark, DE08-2024
High School Diploma -
J.M Wright Technical High School
Stamford, CT06-2022
Graduate Certificate -
U.S ARMY QUATERMASTER SCHOOL
Fort Lee, VA03-2025
Graduate Certificate -
U.S ARMY BASIC COMBAT TRAINNING
Columbia12-2024
Skills
- Trilingual
- Firearms proficiency
- Positive attitude
- Customer service
- Time management
- Team collaboration
- Transaction processing
- Account management
- Branch management
- MS Excel
- Attention to detail
- Banking regulations
- Cross-selling and upselling
- Teller support
- Cash handling
- Loan application expertise
- Inventory verification
- Cost reduction strategies
- Database management
- Logistics software proficiency
- Inventory counting
- Banking operations support
- Dispute resolution
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Logistics Specialist
Delaware National Guard
06.2024 - Current
Member Service Representative
Del-one federal credit union
10.2023 - Current
Customer Service Representative
Delicias del paladar
06.2022 - 10.2023
Certificate -
Delaware Notary Public
High School Diploma -
J.M Wright Technical High School
Graduate Certificate -
U.S ARMY QUATERMASTER SCHOOL
Graduate Certificate -
U.S ARMY BASIC COMBAT TRAINNING