Kimberly Douglas
Newark
Summary
Compassionate and dedicated professional with experience at Recovery Centers of America, excelling in crisis intervention and patient engagement. Proven ability to foster strong relationships and enhance emotional support for families. Committed to maintaining regulatory compliance while creating a safe, supportive environment for individuals in recovery.
Experienced with patient-centered care and evidence-based recovery techniques. Utilizes therapeutic communication and intervention skills to support individuals through recovery process. Track record of fostering positive and supportive environment, ensuring patient safety and progress.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Addiction Recovery Technician
Recovery Centers of America
10.2024 - Current
- Supported families of patients undergoing addiction treatment, providing education on the recovery process and guidance for effective emotional support.
- Maintained compliance with state licensing requirements and professional ethical guidelines as an Addiction Recovery Technician.
- Enhanced patient engagement and motivation through empathetic communication and rapport-building techniques.
Assistant Teacher
State of Delaware
02.2022 - 04.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Mental Health Technician
Harbor House
02.2018 - 01.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Assistant Manager
Golden Castle Diner
01.2013 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
National Certification - Food Handler/ Hospitality
National Restaurant Association
New Castle, DE05-2024
Associate of Science - Restoration of Justice
Bloomsburg University of Pennsylvania
12-2021
Skills
- Food safety
- Crisis intervention
- Patient engagement
- Behavioral observation
- Customer service
- Regulatory compliance
- Conflict resolution
- Team building
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Addiction Recovery Technician
Recovery Centers of America
10.2024 - Current
Assistant Teacher
State of Delaware
02.2022 - 04.2024
Mental Health Technician
Harbor House
02.2018 - 01.2022
Assistant Manager
Golden Castle Diner
01.2013 - 03.2016
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
National Certification - Food Handler/ Hospitality
National Restaurant Association
Associate of Science - Restoration of Justice
Bloomsburg University of Pennsylvania
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