Kingsley Akujobi
Admin/Customer Service Relations
Dortmund,NW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Person
Ejot Kiosk GmbH
Munster, Germany
12.2019 - 10.2021
- Improved sales by 10%, and increment in customer retention by managing over 50 customer calls per day.
- Built excellent relationships with customers.
- Exceeded company sales targets every week.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
Fulfillment Associate (Quality control assistant)
Amazon Logistics GmbH, Brieselang
Brieselang, Germany
06.2017 - 12.2017
- Trained newly recruited employees.
- Improved operations through consistent hard work and dedication.
- Increased customer satisfaction by 10%.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Social work assistant
National Youth Service Corps, NYSC, Ogbomoso
Ogbomoso, Nigeria
11.2015 - 11.2016
- Drew attention of government officials to lack of basic needs of community residents.
- Pioneered and setup center for welfare of poorest and physically disadvantaged people in community.
- Held donation event for out-of-school children and sanitary pads for girls in the community.
- Detailed residents' medical and social needs for personnel and arranged for appropriate services.
Customer service representative
Gem International
Lagos, Nigeria
12.2009 - 12.2010
- Removed traditional method of marketing by recommending digital marketing thereby increasing sales and profits by 20%.
- Built trust, recommendations, and excellent online reviews
- Expanded business scope and actively involved in setting up of a new subsidiary company in another city.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teaching/Office Assistant
Anglo-Nigeria College of Commerce, Owerri
Owerri, Nigeria
05.2008 - 02.2009
- Accomplished steady office flow by directing customer inquiries, submitting maintenance requests, and routing emails to the appropriate department
- Instilled proper classroom behavior in the students
- Built working relationships with the students and teachers.
- Provided clerical support, addressing routine and special requirements.
- Provided clerical support, addressing routine and special requirements
Administrative/Customer Service Representative
Pauline Bakery Enterprise, Owerri
Owerri, Nigeria
02.2007 - 12.2007
- Brought excellent organizational skills for overcoming customer objections
- Solved problems quickly and retained customers and delivered high level of service in every interaction.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Increased customer retention and recommendation.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
President
Christ Ambassador Students Outreach(CASOR)
Umuagwo, Imo
07.2005 - 11.2006
- Worked with SUG Executive Council to ensure and protect interests of students.
- During my tenure as president, my administration accomplished spiritual growth and personal development of students and welfare.
- Fought corruption and illegal usage of drugs and hard substances among young and old students.
- Conferred with educators to rebalance classes, increase resource utilization and integrate new technology.
- Established and optimized student educational strategies with clear advice on course choices, progression and career options.
- Achieved under-budget and on-time project management to adhere to project goals
Education
B.sc - Political science and Public administration, Management
University of Benin. Benin City
Benin City 10.2011 - 05.2015
National Diploma - Technology
Imo State Polytechnic
03.2005 - 10.2007
Master of Arts - Politics, Philosophy And Economics (Uncompleted)
Witten Herdecke Private University
Witten, NW 04.2018 - 09.2021
Skills
Microsoft WordMicrosoft ExcelMicrosoft powerpointSocial mediaGoogle docs
Sales and service-oriented
Data Entry
Customer relations and communications
Problem-Solving
Chat support
Online research
Certification
Modern Human Resource Management-Appraisal and Performance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Person
Ejot Kiosk GmbH
12.2019 - 10.2021
Master of Arts - Politics, Philosophy And Economics (Uncompleted)
Witten Herdecke Private University
04.2018 - 09.2021
Fulfillment Associate (Quality control assistant)
Amazon Logistics GmbH, Brieselang
06.2017 - 12.2017
Social work assistant
National Youth Service Corps, NYSC, Ogbomoso
11.2015 - 11.2016
B.sc - Political science and Public administration, Management
University of Benin. Benin City
10.2011 - 05.2015
Customer service representative
Gem International
12.2009 - 12.2010
Teaching/Office Assistant
Anglo-Nigeria College of Commerce, Owerri
05.2008 - 02.2009
Administrative/Customer Service Representative
Pauline Bakery Enterprise, Owerri
02.2007 - 12.2007
President
Christ Ambassador Students Outreach(CASOR)
07.2005 - 11.2006
National Diploma - Technology
Imo State Polytechnic
03.2005 - 10.2007