KIRAN SINGH RAJPUT

Work History

Senior Customer Service Associate

State Bank Of India (Overseas Department)

Bangalore

2022.04 - 2022.10

Enthusiastically build good professional relations with the customers from Overseas Business to provide customized services and solutions.
Facilitated seamless financial communication through expert utilization of SFMS & SWIFT for incoming and outgoing transactions, ensuring timely and secure processing of funds.
Effectively managed international export bill payments and lodgements for diverse export clients, demonstrating proficiency in financial operations and attention to detail.
Demonstrated a client-centric approach by comprehensively analyzing the needs and preferences of high net worth clients, while proactively keeping them apprised of new and relevant products and services to streamline their business operations.
Efficiently managed Bank Guarantee issuance for private companies and government bodies in collaboration with our branch, demonstrating attention to detail and adherence to strict timelines.
Learned and adapted quickly to new technology and software applications.
Resolved customer service issues using company processes and policies and provided updates to customers.
Checked status of orders and back-ordered products to coordinate efficient shipments.
Took cash and credit card payments via phone, in person, and through email.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Maintained up-to-date knowledge of product and service changes.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Handled customer inquiries and complaints with professionalism to restore satisfaction.

Senior Customer Service Associate (In-transit)

State Bank of India (Human Resource Department)

Bangalore

2022.03 - 2022.04

Successfully recovered non-performing assets (NPAs) by implementing effective recovery strategies and managing communication with bank employees, demonstrating expertise in staff NPA recovery (negotiation skills) within the banking industry.
Demonstrated versatility and adaptability in acquiring knowledge and hands-on experience in diverse areas such as staff NPA recovery, data infringement updating for 50 branches, and staff KYC management during in-transit posting. Proven ability to quickly learn and apply new skills while delivering results with a strong attention to detail and compliance with banking regulations.
Successfully met stringent deadlines in the fast-paced and demanding HR environment of a large organization such as SBI by leveraging effective time management techniques. Demonstrated the ability to prioritize tasks, manage competing priorities, and efficiently allocate resources to meet business objectives while maintaining high levels of quality and accuracy.

Customer Service Associate (SARB)

State Bank of India (Stressed Asset Recovery Branch)

Raipur

2017.02 - 2022.03

Knowledge of banking regulations and procedures related to loan and asset recovery from different sector loans.
Experience in managing non-performing assets (NPAs) and delinquent accounts. Data management of NPA accounts from past 15 years.
Strong negotiation skills and ability to work with clients to develop effective recovery strategies and meet the monthly targets.
Understanding of legal and regulatory frameworks related to loan recovery and asset seizure.
Experience in working with cross-functional teams to implement recovery plans and achieve recovery targets.
Knowledge of credit analysis and risk management practices to evaluate loan portfolios and identify potential delinquencies
Familiarity with industry-specific software and technologies related to loan recovery and asset management
Excellent communication skills to engage with clients, internal stakeholders, and legal teams
Strong problem-solving skills to analyze complex situations and develop effective solutions
Ability to work in a fast-paced and demanding environment while maintaining high levels of accuracy and attention to detail.

Customer Service Associate

State Bank of India (Retail Banking)

Gariaband

2013.03 - 2017.02

As a key contributor to the successful launch of a new branch ( at district level), I gained a firsthand appreciation for the value of the service industry. The experience of learning new skills and equipment to training staff, instilled in me a deep understanding of the intricacies involved in delivering exceptional service to customers. I developed a strong sense of ownership and accountability towards ensuring the highest standards of quality and customer satisfaction, which continues to guide my work today. The experience also taught me the importance of effective planning, coordination, and teamwork in achieving organizational objectives, and I remain committed to leveraging these skills to drive success in my future endeavors.
The unprecedented Demonetization of Indian currency during my service period was a defining moment that tested my ability to adapt, learn, and perform in a completely new policy and work environment. I successfully navigated through the challenges of the transition by displaying resilience, flexibility, and agility in my approach to work. This experience instilled in me a deep sense of confidence in my ability to thrive in complex and dynamic work environments.
Proactively learned the regional language within 6 months to communicate effectively with customers in their native language. This deepened my understanding of their unique needs and expectations, enabling me to provide personalized solutions with greater empathy and cultural sensitivity, ultimately improving customer satisfaction and contributing to the organization's success.
Knowledge of banking products and services, including deposit accounts, loans, credit cards, pension processing, deceased account reimbursement on priority and other retail banking offerings.
Exemplary customer service skills with a proven track record of engaging effectively with customers to build long-lasting relationships. I take pride in my ability to actively listen to customers, understand their needs, and provide personalized solutions that meet or exceed their expectations. By leveraging my exceptional communication skills, I am able to establish trust and rapport with customers, creating a positive customer experience and fostering loyalty towards the organization. My commitment to customer satisfaction is unwavering, and I continuously strive to exceed expectations and deliver exceptional service.
Experience in processing customer transactions, such as deposits, withdrawals, and transfers. As well as government business settlements of tax, excise bills and treasury payments.
Understanding of industry-specific regulations and compliance requirements related to retail banking operations.
Familiarity with sales and marketing techniques to promote bank products and services and drive business growth.
Proficiency in industry-specific software and technologies, including customer relationship management (CRM) systems and retail banking platforms.
Excellent communication and interpersonal skills to interact with customers, colleagues, and other stakeholders.
Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
Strong analytical and problem-solving skills to identify customer needs and recommend appropriate banking solutions
Understanding of financial reporting and record-keeping practices to maintain accurate customer records and financial data.

Summary

Overview

Work History

Senior Customer Service Associate

Senior Customer Service Associate (In-transit)

Customer Service Associate (SARB)

Customer Service Associate

Education

BBA - Human Resources Management

MBA - Human Resources Management &

Master of Arts - Digital Entrepreneurship

Skills

Certification

Interests

Work Availability

Timeline

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