Kirk Smith
Mailroom Clerk
Berlin,Berlin
Summary
Dynamic professional with a proven track record at the US Embassy Berlin, excelling in document handling and customer service. Demonstrated expertise in inventory management and team leadership, ensuring operational efficiency and high satisfaction rates. Committed to maintaining safety compliance while fostering a collaborative work environment.
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Overview
18
18
years of professional experience
Work History
Mailroom Clerk
US Embassy Berlin
Berlin
05.2023 - Current
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Prepared reports detailing daily activity within the department for management review.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Reported any discrepancies or irregularities during the sorting process.
Supervisor
United States Postal Service, USPS
Chicago
03.2007 - 03.2009
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained positive working relationship with fellow staff and management.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
High School Diploma -
Thornton Township High School
Harvey, IL06-1987
Some College (No Degree) -
Morrison Institute of Technology
Morrison, ILSkills
- Mail sorting
- Inventory management
- Document handling
- Report preparation
- Safety compliance
- Customer service
- Team leadership
- Data entry
- Attention to detail
- Microsoft office
- Handling and sorting mail
- Teamwork
- Problem-solving abilities
Languages
German
Professional
Timeline
Mailroom Clerk
US Embassy Berlin
05.2023 - Current
Supervisor
United States Postal Service, USPS
03.2007 - 03.2009
High School Diploma -
Thornton Township High School
Some College (No Degree) -
Morrison Institute of Technology
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