Kishen Balaaji Dhanraj

Client: Cardinal Health & Cordis

Applications used: SAP CRM, SAP S/4 HANA ERP

• Responsible for customer orders from UK, Ireland, Nordics countries (DK, NO, SE, FI).
• Handled day-day customer orders, Invoice corrections, Shipment queries, Returns etc., through Emails and calls meticulously.
• Handled Consignment orders of Client Cordis.
• Worked closely with clients Account Managers, Sales Managers and other verticals of clients in order to serve the end customer Hospitals, Pharmacies, etc with utmost care.
• Collaborated with Warehouse teams, Process Management team, Data Management Team etc., to solve customer issues seamlessly.
• Handled NHS portal of UK orders.
• Report reconciliation of return reports.
• Resolved problems of end-customer queries in defined turnaround time of clients.

Client: Cardinal Health & Cordis

Applications used: GHX, SAP CRM, SAP S/4 HANA ERP

EDI Applications: Pagero Germany and for NORDICS, EDIWIN- Spain and Italy.

• Responsible of Customer orders from DACH, BENELUX, France, Spain, Italy, UK, Ireland, Denmark, Norway, Sweden and Finland Countries.
• Mapping – Responsible of Mapping orders by Setting up of business intelligent rules to associate SKU with its unit of Measure and Quantity.
• Processing IDOCS – IDOCS of both clients were processed with due diligence which includes creation of New Master data and processing it.
• EDI Delivery Blocks – Removed delivery blocks by manually checking the orders in this queue.
• Worked on Einvoices – On boarding customers, processing Einvoices.
• Cleansing of FAX orders in order to streamline these orders as a standalone order.
• Engaged with other teams like Data Management Team, Customer service teams to process orders.

Book Size: 7000 Million as of 23rd Feb 2019

• Managed branch operations team of Personal Banker Welcome Desks (PBWD), Personal Banker Sales (PB Sales) & Tellers.
• Ensured accuracy and completeness of branch operations to meet overall audit rating.
• Handled customer issues and closing complaints within TAT.
• Assessed annual service quality audit of cluster branches.
• Monitored Staff productivity and provided guidance on improving productivity of the teams.
• Meticulously monitored large cash transactions and handling suspicious transactions reporting.
• Processed all account opening documents and related instruction documents by ensuring its account activation within TAT.

Book size: 120 Million as of 30th Sep 2016

• For a start-up branch, had been a pillar to set-up the branch operations to its standard and delivered business performance to excel in the cluster.
• Topper in business delivery in operations category across Zonal level.
• Supervised & monitored Personal Banker desks, Teller Desks & Sales staffs.
• Best performer in cross sale of TPP products.
• Excellent interpersonal & communication skills with strong abilities in customer relationship management.
• Proficient in identifying process related issues and rectifying same religiously with zero tolerance

Book Size: 690 Million as of 15th Feb 2015

• Personal Banker in this branch by managing the overall customer of the branch.
• Had been as a Teller to manage the remittances of the customers.
• Had been as a Personal Banker Welcome Desk in managing the customer service requirements other than the cash and related remittances.

Professional Development Studies (Weiterbildung): SAP S/4HANA 2022 MM (Materials Management) [Sep´24 - Oct´24]

Certificate Body: SAP

• Mastered SAP MM Module: Acquired in-depth knowledge of SAP MM, including procurement, inventory management, material valuation, and vendor management processes.
• Key User Role: Engaged in continuous education and upskilling through SAP MM Key User certification, staying current with best practices and system updates to drive continuous process improvements.
• Certification Achievement: Successfully completed SAP Key User certification with distinction, demonstrating proficiency in SAP MM system configuration and troubleshooting.

Professional Development Studies (Weiterbildung): Agile Scrum Master and Product Owner, August 2024

Certificate Body: EXIN ASM & Product Owner

Date of Certification: August, 2024

• Facilitated Scrum Framework: Ensuring and adherence to Agile principles. Coaching the teams to self-organize and deliver high-value work.
• Backlog prioritization and Alignment: To collaborate with the PO to prioritize the product backlog based on business value and feedback of stakeholders.
• Removal of Impediments: Resolving the blockers and impediments that hinders the progress.
• Scrum Events and Collaboration with Stakeholders: Facilitated Scrum Ceremonies. To ensure communication between the teams and the stakeholders.
• Continuous Improvement: Driving team retrospectives, fostering a culture of continuous improvement and enhancing team performance.

• C1 Level

• B2 Level

• B1 Level

• [6.700] CGPA

• [7.720] CGPA