Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kizita Gwan

Viersen,NW

Summary

Quality professional with extensive experience in maintaining high standards and driving impactful results. Known for collaborative approach and adaptability in dynamic environments. Skilled in quality assessment, process improvement, and fostering team synergy to achieve organizational goals.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Customer Issue and Quality Representative

Solventum Via Tempton (Temporary Staffing)
03.2025 - Current
  • Managed customer complaints from initial report through resolution, conducted root cause analysis, collaborated with cross-functional teams to implement corrective actions, monitored quality performance, and drove continuous process improvements to enhance customer satisfaction and product quality.
  • Supported integration of Quality Management with production and supply chain SAP modules.
  • Created comprehensive inspection plans for quality assurance.
  • Resolved quality notifications efficiently, improving response times.
  • Ensured compliance by generating accurate quality certificates.
  • Configured effective sampling procedures for robust inspections.

Accounting Clerk

PWC GmbH WPG Düsseldorf via DIS AG (Temporary Staffing)
10.2022 - 05.2024
  • Managed travel expense report processing for accuracy and compliance. Collaborate with team members to resolve discrepancies. Ensure timely submission of reports to enhance financial tracking.
  • Streamlined expense reporting process, reducing processing time by 15%.
  • Conducted audits of travel reports, identifying and rectifying errors.
  • Delivered training sessions for staff on expense reporting best practices.

Accounting

HWN titan GmbH Mönchengladbach
03.2021 - 09.2021
  • Oversaw financial transactions by recording accounts receivable and payable invoices in Datev.
  • Managed bank statement postings and prepared payment runs.
  • Executed dunning processes.
  • Recorded invoices in Datev for accurate financial tracking.
  • Managed bank statement postings to ensure timely reconciliation.
  • Prepared payment runs, optimising cash flow management. Supported Intrastat declarations, ensuring compliance.

Cashier

Mondial Printing Company Douala
04.2010 - 08.2010
  • Operated cash register and processed customer transactions efficiently. Maintained accurate cash drawer and provided excellent customer service. Assisted with inventory management and restock shelves as needed. Ensured a clean, organised workspace.
  • Processed an average of 150 transactions daily.
  • Achieved a customer satisfaction score of 95%.
  • Assisted in training new staff on cash handling procedures.

Marketing and corporate investment

Azire Coperative Credit Union Bamenda
09.2008 - 03.2010
  • Oversee marketing strategies and corporate investment initiatives. Develop promotional campaigns to enhance brand visibility. Collaborate with financial advisors to optimise investment opportunities. Analyze market trends to inform strategic decisions.
  • Drove brand awareness through targeted advertising campaigns.
  • Championed investment initiatives leading to a 15% increase in portfolio value.
  • Spearheaded community engagement events to strengthen customer relationships.

Education

Master’s - International Management and Psychology

University of Applied Sciences Rheinwaal
Kleve

Bachelor of Science - Economics And Management

University of Buea

Skills

  • Compliance Management
  • Customer Issue Resolution
  • Continuous improvement strategies
  • Root Cause Analysis
  • Inspection Planning
  • Quality management systems
  • Quality assurance expertise
  • Documentation review
  • ISO standards
  • Cross-functional teamwork
  • Product inspection techniques

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
German
Upper intermediate (B2)

Timeline

Customer Issue and Quality Representative

Solventum Via Tempton (Temporary Staffing)
03.2025 - Current

Accounting Clerk

PWC GmbH WPG Düsseldorf via DIS AG (Temporary Staffing)
10.2022 - 05.2024

Accounting

HWN titan GmbH Mönchengladbach
03.2021 - 09.2021

Cashier

Mondial Printing Company Douala
04.2010 - 08.2010

Marketing and corporate investment

Azire Coperative Credit Union Bamenda
09.2008 - 03.2010

Master’s - International Management and Psychology

University of Applied Sciences Rheinwaal

Bachelor of Science - Economics And Management

University of Buea

Similar Profiles

  • LARISHA MERRITTLARISHA MERRITT

    Compliance Business Control Sr. Manager, AVP (Issue Management) at CitibankCompliance Business Control Sr. Manager, AVP (Issue Management) at Citibank

  • Kedda CooperKedda Cooper

    Spearheaded initiatives for process improvement to enhance operational efficiency. Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions. Implemented safety protocols to maintain a secure work environment Analyzed workflow processes to identify areas for improvement within the operation. Supervised day-to-day workflow of employees in order to maximize productivity and quality standards. Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary. Monitored and improved efficiency of processes, team performance, and customer service. Assessed employee development needs and provided feedback on their progress towards meeting goals. Identified areas of deficiency and performed root-cause analysis to solve problems. Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy. Conducted regular reviews of existing policies and procedures for continuous improvement opportunities. Orchestrated team assignments, defining priorities and targets. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency. Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions. Implemented safety protocols to maintain a secure work environment Analyzed workflow processes to identify areas for improvement within the operation. Supervised day-to-day workflow of employees in order to maximize productivity and quality standards. Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary. Monitored and improved efficiency of processes, team performance, and customer service. Assessed employee development needs and provided feedback on their progress towards meeting goals. Identified areas of deficiency and performed root-cause analysis to solve problems. Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy. Conducted regular reviews of existing policies and procedures for continuous improvement opportunities. Orchestrated team assignments, defining priorities and targets. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile

  • Sandy NomuraSandy Nomura

    Quality Assurance Representative at Aviation Training ConsultingQuality Assurance Representative at Aviation Training Consulting

  • Michelle Eckert ScottMichelle Eckert Scott

    Senior Customer Service Issue Resolution Specialist / Sales Representative at Humble Abode, Inc.Senior Customer Service Issue Resolution Specialist / Sales Representative at Humble Abode, Inc.

CREATE PROFILE
Kizita Gwan