Klaudia Coleman
Wiesbaden
Summary
Developed skills in fast-paced hospitality environment, focusing on team management and guest satisfaction. Coordinated schedules, managed reservations, and ensured seamless operations to provide exceptional guest experience. Looking to transition into new field, bringing strong organizational and interpersonal abilities to dynamic environment.
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
9
9
years of professional experience
Work History
HDS Specialist
Worldhotels Frankfurt, Germany
03.2020 - 03.2022
- Central Rate Loading
- GDS Rate Mappings
- CRS, GDS, IBE, OTA Integrations and Maintenance
- Hotel Terminations
- PMS & RMS Interface Integration and Maintenance
- User Maintenance
- Sabre Hospitality Solutions Product & Account Management
- WH Newswire updates weekly
Front Office Shift leader
the niu mood *** Mainz, Germany
11.2019 - 02.2020
Front Office Manager
Crowne Plaza Harrogate
01.2019 - 11.2019
- Ensure regular and VIP Guests are recognised as part of IHG Loyalty Recognition
- Ensure effective management of payroll costs for FOH departments, in line with budget
- To ensure that the company Brand Standards are observed, trained, focused and assessed throughout the year
- Ensure that all training needs are identified and appropriate measures are in place to develop the Front Office team
- Oversee the departmental Health and Safety records, ensuring all documentation is in date, and that all team members are fully conversant in all aspects of the H&S requirements
Front of House Manager
Country Living St George Hotel
04.2018 - 12.2018
- Being part of the opening team for the hotel in Bath and Harrogate, new hotel and brand
- Re-arranged the Health and Safety folder: typed up new Risk Assessments, arranged COSSH training, trained FOH staff on all the above and carried out Fire Training
- Put SOPs in place for Front Office team
- Recruit, manage, train and develop the team
Front of House Manager
Hotel Du Vin
04.2015 - 04.2018
- Overseeing front of house departments and maintaining clear communications within each department
- Planning rotas to correspond with the business and budgets
- Maximise room occupancy at best rates and up-selling, aiming for100% fill
- Monitoring rooms status together with housekeeping, reservations and maintenance in order to handle guest requirements efficiently
Assistant Reception Manager
The Majestic Hotel
05.2014 - 04.2015
- Managing receptionists and ensuring that the team works efficiently and smoothly to the highest standards
- Allocating rooms, making sure traces are being dealt with accordingly
- Planning rota to correspond with the business and budgets
- Providing on shift training for receptionists
Receptionist
BW Cedar Court Hotel
08.2013 - 05.2014
Education
NVQ Level3 - Front of House Reception
NVQ
Harrogate, United Kingdom01.2014
NVQ Level2 - Front of House Reception
NVQ
Harrogate, United Kingdom01.2013
Bachelor of Science - Tourism And Hospitality Management
Heller Farkas College of Economics And Tourism
Budapest, Hungary06-2011
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Coaching and mentoring
- Technical troubleshooting
- Problem-solving
- Multitasking
- Attention to detail
- Relationship building
- Team leadership
- Inventory management
LNGG
Hungarian
English
Running, Reading, Travelling
I enjoy spending my free time reading, experiencing new places and running.
Timeline
HDS Specialist
Worldhotels Frankfurt, Germany
03.2020 - 03.2022
Front Office Shift leader
the niu mood *** Mainz, Germany
11.2019 - 02.2020
Front Office Manager
Crowne Plaza Harrogate
01.2019 - 11.2019
Front of House Manager
Country Living St George Hotel
04.2018 - 12.2018
Front of House Manager
Hotel Du Vin
04.2015 - 04.2018
Assistant Reception Manager
The Majestic Hotel
05.2014 - 04.2015
Receptionist
BW Cedar Court Hotel
08.2013 - 05.2014
NVQ Level3 - Front of House Reception
NVQ
NVQ Level2 - Front of House Reception
NVQ
Bachelor of Science - Tourism And Hospitality Management
Heller Farkas College of Economics And Tourism
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