Kleanthis Kokavesis
Berlin,BE
Summary
I am a dedicated and versatile person with a background in physics and extensive experience across customer service, hospitality, and logistics. Having recently relocated to Berlin, I am currently learning German to expand my opportunities and connect more deeply with the local community. My diverse experience has developed my ability to adapt quickly, learn new skills, and deliver exceptional service in fast-paced environments. I’m excited to bring my skills to a dynamic team here in Berlin, where I’m eager to make a meaningful contribution and grow professionally.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
Chupenga
02.2024 - Current
- Seamlessly transitioned between roles including service, cashier and car delivery driver, demonstrating adaptability and willingness to support wherever needed
- Provided excellent customer service in both German and English, ensuring a welcoming environment and positive guest experiences
- Processed orders, handled cash and card transactions with accuracy and efficiency, minimizing errors and ensuring quick service
- Delivered catering orders to private events, representing the restaurant brand professionally with excellent feedback
Host
Airbnb
06.2017 - 11.2024
- Successfully provided outstanding customer service to hundreds of guests, consistently achieving high ratings and maintaining Superhost status multiple times
- Managed all aspects of 11 properties, including reservations, check-ins, check-outs, cleaning schedules and maintenance
- Developed appealing listings with high-quality photos and engaging descriptions, resulting in increased bookings and occupancy rates
- Solved unexpected issues on short notice, including guest requests and emergency situations
Customer Care Agent
Efood (Delivery Hero)
03.2023 - 09.2023
- Delivered high-quality customer support by resolving customer inquiries, complaints and issues related to order tracking, delays ans service concerns
- Maintained customer satisfaction by providing empathetic, friendly and solution-focused responses
- Experience in using Delivery Hero's customer service software and CRM tools like Salesforce for order management, tracking and communication
- Skilled in written and verbal communication, providing accurate responses while managing a high volume of inquiries
Physics Tutor
Davos Frontistiria
09.2021 - 06.2023
- Deep knowledge of physics topics and ability to connect to real-world applications, enhancing students' understanding and interest
- Adjusted explanations to match each student's comprehension level, promoting a supportive learning environment and building skill and confidence
- Created a safe and encouraging environment where students felt comfortable asking questions and expressing difficulties
- Conducted regular assessments and provided constructed feedback to students and parents
Taxi Driver
IMove Ride App
06.2019 - 09.2021
- Provided excellent customer service to a diverse range of passengers during the summer seasons, ensuring a positive travel experience
- Achieved recognition as one of the top five drivers in terms of performance and quality among a pool of 50 drivers
- Skilled at handling peak demand times and maintaining composure in high-stress situations, to ensure the passengers felt secure and calm
- Understanding of tourism and hospitality industry standards, contributing to a memorable and personalized experience for visitors
Education
Bachelor of Science - Physics
National & Kapodistrian University of Athens
Athens, Greece04-2024
Skills
- Problem Solving Skills
- Leadership Skills
- Customer Service Skills
- Mathematical Skills
- Adaptability
- Friendly and Outgoing Attitude
Hobbies
Backpacking, Hiking, Photography, Reading, Cooking
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Restaurant Team Member
Chupenga
02.2024 - Current
Customer Care Agent
Efood (Delivery Hero)
03.2023 - 09.2023
Physics Tutor
Davos Frontistiria
09.2021 - 06.2023
Taxi Driver
IMove Ride App
06.2019 - 09.2021
Host
Airbnb
06.2017 - 11.2024
Bachelor of Science - Physics
National & Kapodistrian University of Athens
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