Koren Christy
Bear
Summary
Dynamic and results-oriented professional with extensive experience at ChristianaCare, adept in care planning and workflow coordination. Excelled in enhancing patient satisfaction and operational efficiency through innovative process improvements and effective service coordination. Skilled in CPR/AED, showcasing a blend of technical proficiency and exceptional problem-solving abilities. Proven track record of elevating clinical quality standards and staff productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Manager Support II
Centene Corporation
01.2023 - Current
- Analyzed patient feedback to refine care processes and enhance satisfaction.
- Identified gaps in service delivery for timely interventions and improved patient outcomes.
- Coordinated with external agencies to secure additional support for patients facing various challenges.
- Coordinated with external agencies to secure additional support for patients facing challenges.
- Submit authorizations to agencies for services needed by members
Surgical Scheduler Coordinator
ChristianaCare
09.2017 - 01.2023
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Improved staff productivity by organizing regular meetings for surgical coordinators to discuss best practices and workflow improvements.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Coordinating of trauma codes and other emergent surgeries
Perioperative Technician
ChristianaCare
08.2014 - 09.2017
- Maintained a high level of professionalism under pressure, ensuring the surgical team was able to perform their duties without additional stress or distractions.
- Improved workflow efficiency by promptly transporting patients to and from the operating room.
- Exhibited excellent problem-solving skills while troubleshooting equipment issues, minimizing delays in surgery schedules.
- Facilitated timely surgical procedures by efficiently preparing the operating room according to surgeon specifications.
- Conduct interviews and coordinate staff meetings with updates and credentials needed
Education
BBA -
Strayer University
Washington, DC03-2026
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Workflow coordination
- Employee recruitment and hiring
- Clinical quality program standards
- Employee training program
- Staff scheduling
- CPR/AED
- Certified in CPR/AED
- Employee work scheduling
Certification
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- American Red Cross instructor
Timeline
Care Manager Support II
Centene Corporation
01.2023 - Current
Surgical Scheduler Coordinator
ChristianaCare
09.2017 - 01.2023
Perioperative Technician
ChristianaCare
08.2014 - 09.2017
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- American Red Cross instructor
BBA -
Strayer University
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