A results-driven Product Manager & Product Owner with 12+ years of experience in product lifecycle management, business analysis, and stakeholder management across Healthcare and ERP domains. Adept at leading agile teams, defining product roadmaps, and driving digital transformation to enhance customer experience and operational efficiency. Strong expertise in SAFe Agile, UX-driven product design, and cross-functional team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Carelon Global Healthcare LLP
07.2018 - 03.2025
Company Overview: formerly Elevance Health, USA. Products: Anthem Member Portal, FindCare Provider Directory, Sydney Health App. Website: https://www.carelonglobal.in/
Defined and executed product vision & strategy, collaborating with UX, architecture, and engineering teams, resulting in a 30% improvement in user satisfaction across key product touchpoints.
Owned end-to-end product lifecycle management, overseeing the launch of 5 major product updates, improving product efficiency and feature adoption by 25%.
Led backlog grooming, prioritization (WSJF, MoSCoW), and sprint planning, ensuring 95% on-time delivery of features in quarterly release cycles.
Defined and structured epics, features, and user stories; validated and ensured 100% of completed stories met definition of ‘Done’ before release.
Directed cross-functional teams, coordinating with developers, designers, and business units, driving a 40% reduction in time-to-market for critical features.
Spearheaded product release demos, UAT, and go-to-market (GTM) strategies, leading to a 15% increase in user adoption within the first quarter of launch.
Optimized member experience on Anthem’s digital health platform, resulting in a 20% increase in active user engagement and a 10% boost in member retention.
Formerly Elevance Health, USA. Products: Anthem Member Portal, FindCare Provider Directory, Sydney Health App. Website: https://www.carelonglobal.in/
Business Analyst
Mindlogicx Infra Tech
11.2016 - 06.2018
Company Overview: Product: IntelliExams. Website: https://www.mindlogicx.com/
Served as the primary Point of Contact (POC) for customer relationships, overseeing requirement elicitation and stakeholder communication for 10 universities in India, 1 in Singapore, and 1 in Vietnam, ensuring a 95% customer satisfaction rate across all institutions.
Analyzed business needs and documented functional and non-functional requirements, resulting in clear and actionable specifications that minimized project scope creep by 20%.
Conducted requirement rollout sessions for development and QA teams, aligning all parties on product goals, which led to a 30% reduction in development cycle time.
Successfully delivered user training, UAT testing, and post-implementation support for all 10 universities, achieving a 100% training completion rate and a 15% decrease in post-deployment issues.
Collaborated with 10 universities to implement exam paper scanning and online evaluation, enabling results to be published 2 months earlier than traditional methods, while reducing evaluation time by 60% through the use of the IntteliExam software.
Company Overview: Product: VitalDX (Pathnostics labs).
Primary POC for customer relationships, handling requirement elicitation & stakeholder communication With US Laboratories.
Successfully handled 6 US Laboratories under me as Product Analyst.
Customized Laboratory workflow according to their need and also 100% report generation for FISH Test.
Conducted requirement rollout sessions for development & QA teams to align on product goals.
Product: VitalDX (Pathnostics labs).
Software Implementation Engineer
Excel Business Solution
08.2012 - 04.2015
Company Overview: Oman. Product: Arête ERP (Construction, Manufacturing and Pharmaceutical (Retailing)).
Successfully led the implementation of ERP software for 6 companies across Oman in the Construction, Manufacturing, and Pharmaceutical sectors, streamlining operations and reducing processing time by 20%.
Primary Point of Contact (POC) for Lulu Pharmaceutical, driving the project from initial sales to successful closure, achieving a 100% on-time implementation with no post-deployment issues.
Conducted requirement rollout sessions for development and QA teams, aligning them with product goals, which led to a 15% reduction in scope changes during the development phase.
Delivered comprehensive user training, UAT testing, and provided post-implementation support, resulting in a 30% decrease in support tickets and a 25% faster user adoption rate post-launch.
Oman. Product: Arête ERP (Construction, Manufacturing and Pharmaceutical (Retailing)).