Hi, I’m
Kristi Khadka
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of concierge position. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
Utrun International Private Limited
Concierge
05.2020 - 12.2022
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
Dynamic Secondary College Kohalpur 2 -Banke
Higher Secondary Education from Management
07.2022
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Guest Services
- Telephone Etiquette
- Guest experiences
- Cash Handling
- Reservations Management
- Computer Knowledge
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Current work
Housekeeping
Joining Date: 02-14-2023
Timeline
Concierge
Utrun International Private Limited
05.2020 - 12.2022
Dynamic Secondary College
Higher Secondary Education from Management
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