Kristin Hackert
Kurten
Summary
Dynamic professional with a proven track record at Miltenyi Biotec B.V. & Co. KG, enhancing operational efficiency and customer satisfaction. Expert in data analytics and workflow management, leading initiatives that significantly reduced errors and operational costs. Skilled in teamwork and communication, excellent in stakeholder management and problem-solving, achieving high-quality outputs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associated Process Manager
Miltenyi Biotec B.V. & Co. KG
2024.07 - Current
- Implemented continuous improvement initiatives, leading to more efficient work practices and higher quality outputs.
- Performed data entry operations to update database with customer responses.
- Resolved complex issues by working closely with team members, utilizing problem-solving skills and expertise in process management.
- Developed standard operating procedures for consistent process management and improved performance.
- Reduced operational costs by analyzing data trends and making informed recommendations for improvement.
Instrument Service Administrator
Miltenyi Biotec B.V. & Co. KG
2021.10 - 2024.07
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Implemented quality control measures resulting in significant reduction in errors within the department.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Streamlined service processes for increased efficiency by implementing improved record-keeping system.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Coordinated product shipments with correct freight company.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
Office Administrator
Santos Grills GmbH
2021.02 - 2021.10
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
Apprenticeship - Office Management
Berufskolleg An Der Lindenstraße
Cologne, Germany01.2021
No Degree - Agricultural Sciences
Rheinische Friedrich-Wilhelms-Universität Bonn
Bonn, GermanyHigh School Diploma -
Gymnasium Herkenrath
Bergisch Gladbach06.2015
Skills
- Data Analytics
- Workflow Management
- Process Mapping
- Stakeholder Management
- Workflow Analysis
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
Certification
- Process management basics seminar - 4/ 2024
- Process optimization and planning seminar - 4/ 2024
Hobbies
In my free time, I enjoy socialising with my friends and family and I like cooking, especially trying out new dishes. I also do various sports, including kickboxing and cycling.
Timeline
Associated Process Manager
Miltenyi Biotec B.V. & Co. KG
2024.07 - Current
Instrument Service Administrator
Miltenyi Biotec B.V. & Co. KG
2021.10 - 2024.07
Office Administrator
Santos Grills GmbH
2021.02 - 2021.10
Apprenticeship - Office Management
Berufskolleg An Der Lindenstraße
No Degree - Agricultural Sciences
Rheinische Friedrich-Wilhelms-Universität Bonn
High School Diploma -
Gymnasium Herkenrath
- Process management basics seminar - 4/ 2024
- Process optimization and planning seminar - 4/ 2024
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