Skiing, swimming, traveling and reading books
KRISTINA ALUBAUSKIENE
Team Lead/ Account Manager
Summary
Proven leader with a track record of enhancing team productivity and client satisfaction at Citco through effective operations management and coaching. Excelled in performance monitoring and problem-solving, achieving significant improvements in quality control and teamwork. Skilled in talent acquisition and people management, adept at driving results and fostering collaboration.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Team Lead
Phoenix Business Service, UAB
01.2024 - Current
- Managed team of 7 members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored team work on daily KPIs, helping with daily tasks, communicating with client and cross teams.
- Working on process flow project with client to perform better tasks split between local and our teams.
- Working with portfolio of 7 entities.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives
Account Manager
Citco
06.2017 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised teams from 5 to 15 members.
Senior Audit Assistant
EY
09.2012 - 06.2017
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Analyzed trends in financial data to investigate fluctuations.
- Identified various risks and errors to propose corrective action to decision makers.
- Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
- Consulted decision-makers to gather information and, resolve audit-related problems.
- Followed up to assess and report corrective action completion or progress.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Handled planning and budgeting for audit engagements.
- Assisted in preparation of comprehensive audit reports, clearly outlining key findings and recommendations for client action.
Audit Consultant
Nepriklausomas Auditas UAB
08.2009 - 06.2011
- Advised clients on strategies for mitigating risks associated with regulatory requirements and changes in legislation.
- Delivered high-quality audit reports within deadlines, resulting in increased client satisfaction levels.
- Developed strong relationships with clients built on trust, transparency, and mutual respect during each engagement phase.
- Managed multiple audit engagements simultaneously while maintaining strict adherence to timelines and budgets.
Accountant
ERA Consulting UAB
04.2009 - 06.2011
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Prepared and filed tax forms to meet needs of customers.
Education
Erasmus - Macro Economic, Finance
Slagelse International College
Slagelse, Denmark 09.2007 - 01.2008
Master of Science - Financial Market
Mykolo Romerio University
Vilnius 04.2001 -
Catch Up Studies - Financial Market Studies
Mykolo Romerio Univeristy
04.2001 -
Bachelor of Science - Accounting (internal Audit Specialization)
Vilnius College
Vilnius 04.2001 -
High School Diploma -
Marijampoles Rygiskiu Jono Gymnasiums
Marijampole 04.2001 -
Skills
Operations Management
Performance monitoring
Coaching and Mentoring
Quality Control
Employee Evaluation
Key Performance Indicators
Talent Acquisition
People Management
Problem-Solving
Teamwork and Collaboration
Certification
Leadership, Wow Univeristy
Interests
Timeline
Team Lead
Phoenix Business Service, UAB
01.2024 - Current
6 Critical Practices for leading a team, FranklinCovey
01-2024
Future skills, Wow Univeristy
12-2023
Leadership, Wow Univeristy
06-2022
Account Manager
Citco
06.2017 - 12.2023
Senior Audit Assistant
EY
09.2012 - 06.2017
Audit Consultant
Nepriklausomas Auditas UAB
08.2009 - 06.2011
Accountant
ERA Consulting UAB
04.2009 - 06.2011
Erasmus - Macro Economic, Finance
Slagelse International College
09.2007 - 01.2008
Master of Science - Financial Market
Mykolo Romerio University
04.2001 -
Catch Up Studies - Financial Market Studies
Mykolo Romerio Univeristy
04.2001 -
Bachelor of Science - Accounting (internal Audit Specialization)
Vilnius College
04.2001 -
High School Diploma -
Marijampoles Rygiskiu Jono Gymnasiums
04.2001 -
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