KRISTINA DSOUZA
Office Management Assistant
Berlin
Summary
Motivated and reliable candidate with hands-on experience in office administration, coordination, documentation, and operational support. Strong attention to detail, interest in business processes, finance, and organization, and eager to learn and grow in a structured office environment. Currently pursuing higher education and seeking a long-term apprenticeship opportunity.
Overview
9
9
years of professional experience
Work History
Sales Representative
Polo Ralph Lauren
Berlin
12.2024 - 11.2025
- Supported daily store operations including inventory handling, stock replenishment, and coordination with back-of-house teams in a high-volume environment.
- Consistently achieved and exceeded individual and store sales goals through upselling and cross-selling techniques.
- Maintained in-depth knowledge of current fashion trends, seasonal collections, and brand standards to promote merchandise.
- Supported daily administrative and operational tasks in a fast-paced environment.
- Coordinated tasks with internal teams to ensure smooth daily operations.
Cabin Crew
Qatar Airways
Doha
05.2022 - 11.2023
- Enhanced passenger satisfaction scores by 20% through personalized service and effective communication.
- Managed duties on 200+ flights a year catering to diverse international passengers.
- Coordinated seamless collaboration among crew members to deliver efficient in-flight service, meeting tight operational schedules and supporting smooth flight operations.
- Coordinated schedules and responsibilities within an international team.
- Maintained professionalism, accuracy, and responsibility in a regulated environment.
Senior Customer Service Executive
Teleperformance Global Services
Mumbai
04.2021 - 04.2022
- Handled written and verbal correspondence with customers while maintaining accurate records.
- Escalated issues and coordinated with internal teams to ensure timely resolution.
- Managed customer conflicts calmly and professionally even when dealing with challenging customers, ensuring satisfactory resolutions and a positive customer experience.
- Collaborated with team members to share information and strategies, contributing to overall team performance and customer satisfaction.
Business Administrator
Kenovative Enterprises
Mumbai
01.2017 - 01.2021
- Managed sales invoices and purchase orders, ensuring timely follow-up on orders and payments including support for financial operations.
- Organized and maintained data storage systems, reducing information retrieval time by 60%.
- Streamlined procurement processes by implementing vendor evaluation criteria, facilitating competitive sourcing and supporting cost-effective purchasing decisions.
- Supported accounting tasks by checking invoices, monitoring payments, and maintaining accurate financial records.
- Compared supplier offers and supported procurement decisions in coordination with vendors.
- Maintained documentation, correspondence, and digital records to ensure smooth information flow.
- Supported cost tracking and compliance with internal budgets.
- Coordinated administrative workflows across departments and external partners.
Education
Master of Business Administration - Supply Chain Management
IU International University of Applied Sciences
Berlin, Germany02.2026
Bachelor of Engineering - Mechatronics
New Horizon Institute of Technology & Management
Mumbai, India10.2020
High Secondary School Certificate -
Royal Junior College
Mumbai, India06.2016
Skills
Office Administration & Documentation
Invoice Checking & Payment Tracking
Purchasing & Procurement Support
Stakeholder Communication
Schedule & Task Coordination
Basic Controlling & Cost Awareness
MS Excel, MS Powerpoint
English – Fluent German – Intermediate
Additional Information
- Strong interest in office management, accounting, and business organization.
- Reliable, diligent, and eager to learn in a structured training environment.
- Comfortable working with digital systems and documentation.
Timeline
Sales Representative
Polo Ralph Lauren
12.2024 - 11.2025
Cabin Crew
Qatar Airways
05.2022 - 11.2023
Senior Customer Service Executive
Teleperformance Global Services
04.2021 - 04.2022
Business Administrator
Kenovative Enterprises
01.2017 - 01.2021
Master of Business Administration - Supply Chain Management
IU International University of Applied Sciences
Bachelor of Engineering - Mechatronics
New Horizon Institute of Technology & Management
High Secondary School Certificate -
Royal Junior College