Kristina Georgieva

In Evolution Gaming I was responsible for maintaining two different offices in Sofia, Bulgaria.

• Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Managed office operations while scheduling appointments for department managers.
• Updated reports, managed accounts, and generated reports for company database.
• Coordinated special projects and managed schedules.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Controlled finances to lower costs and keep business operating within budget.
• Reported to senior management on organizational performance and progress toward goals.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Developed and maintained successful relationships with vendors, suppliers and contractors.

• Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
• Managed benefits administration to ensure accuracy, compliance, and cost effectiveness.
• Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
• Contributed to development of compensation packages that were competitive within industry while adhering to budgetary constraints.
• Facilitated conflict resolution for harmonious workplace environment.
• Improved employee satisfaction and performance with targeted training initiatives.
• Enhanced employee retention by developing and implementing comprehensive onboarding programs.
• Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.

• Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
• Designed targeted marketing campaigns that showcased the hotel''s amenities and services, increasing bookings from new clients.
• Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
• Introduced new methods of gathering feedback from guests to ensure continuous improvement in products/services offered.
• Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
• Played a pivotal role in crisis management situations, ensuring the safety and comfort of guests while minimizing negative impacts on the hotel''s reputation.
• Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
• Oversaw the coordination of special events held at the hotel, ensuring seamless execution and exceptional guest experiences.
• Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
• Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
• Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
• Facilitated clear communication between departments to address any potential issues affecting guest satisfaction before they arose.
• Established strong relationships with local businesses to provide unique experiences for guests, elevating the hotel''s reputation within the community.
• Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
• Implemented a loyalty program that rewarded repeat guests, contributing to an increase in long-term clientele base.
• Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
• Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
• Collaborated with hotel staff to create personalized experiences for VIP guests, resulting in increased return visits.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Developed and implemented strategies to uphold safety and security of guests.
• Enhanced response and resolution systems to meet changing demands.
• Planned and implemented promotional activities to increase customer satisfaction.
• Monitored guest feedback, using to improve service and departmental operations.

• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Collaborated with marketing team to develop targeted promotional materials for specific industries.
• Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
• Streamlined sales processes, implementing time-saving strategies that boosted productivity.
• Achieved top performer status within the company due to consistent high sales numbers.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

• Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
• Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
• Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
• Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
• Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
• Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
• Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
• Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
• Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
• Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
• Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
• Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
• Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
• Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Troubleshot machine malfunctions and diagnosed root causes.
• Repaired problems and maintained machines in good working order.
• Connected with guests on personal level to build loyalty.
• Set up new loyalty memberships and updated existing accounts.
• Dispensed machine payouts and provided change for players.
• Documented exchanges accurately, reconciled transactions and processed authorization forms.
• Completed casino cage transactions on behalf of customers.
• Counted cash and casino chips to accurately reconcile transaction reports.
• Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
• Audited money drawers and hand or machine-counted large cash values.