Kristina Lange
General Manager
Berlin
Summary
Dynamic General Manager with a proven track record at Hard Rock International, excelling in P&L management and team leadership. Successfully implemented cost-saving initiatives, enhancing profitability while fostering a motivated workforce. Expert in training and development, driving employee engagement and operational efficiency to achieve organizational goals.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
General Manager
Hard Rock International
Berlin
07.2004 - Current
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitor financial performance, sets budgets and controls expenses to provide financial stability and long-term organizational growth.
- Develop and implement strategies to increase sales and profitability.
- Implement effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drive the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneer corporate social responsibility programs, building community engagement and enhancing brand reputation.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Elixia Wellness
Berlin
01.2002 - 06.2004
- Built strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with marketing teams to develop successful promotional campaigns for increased membership acquisition.
- Collaborated with personal trainers to create a referral program that rewarded current members for bringing in new clients, thereby increasing membership numbers.
- Introduced diverse class offerings catering different age groups, interests, or skill levels thereby widening the potential client base.
- Maintained a safe and clean environment for members by establishing strict health and safety protocols.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
Assistant General Manager of Operations
Planet Hollywood
Las Vegas
08.2000 - 11.2001
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Planned and prepared work schedules for up to 80 employees to assign employees to specific duties.
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
- Coordinated with General Manager in different operational issues and promotional activities.
Education
High School Diploma -
Julius Springer Schule / Berufskolleg
Heidelberg, Germany 09.1988 - 07.1990
Skills
Training and development
Efficient multi-tasker
Quality management
Leadership and team building
Project management
P&L management
Motivation
Training and development
Accomplishments
General Manager of the Year Award 2006
Induction into companies management "Hall of Fame" 2007
Cafe awarded "Top of the Rock" six times
Honorary award for philanthropy work in the community
Part of project team Hard Rock Calling - a 3 day festival in London Hyde Park
Opening Coordinator for Hard Rock Cafe Prague, Hamburg and Vienna
Timeline
General Manager
Hard Rock International
07.2004 - Current
General Manager
Elixia Wellness
01.2002 - 06.2004
Assistant General Manager of Operations
Planet Hollywood
08.2000 - 11.2001
High School Diploma -
Julius Springer Schule / Berufskolleg
09.1988 - 07.1990
Similar Profiles
KANE MOOREKANE MOORE
Area Vice President Franchise Cafes EMEA at Hard Rock InternationalArea Vice President Franchise Cafes EMEA at Hard Rock International
Daniel AlfonsiDaniel Alfonsi
Production Technician at Hard Rock InternationalProduction Technician at Hard Rock International
Heather YoungmarkHeather Youngmark
Assistant Manager at Hard Rock InternationalAssistant Manager at Hard Rock International
Mayan BattMayan Batt
Junior IT Consultant / Test Analyst at valantic Software & Technology Innovations GmbHJunior IT Consultant / Test Analyst at valantic Software & Technology Innovations GmbH
Fatma ÜrekFatma Ürek
Specialist - Associate Director of Product at McKinsey & CoSpecialist - Associate Director of Product at McKinsey & Co