Krystal Cheah
Minneapolis
Summary
Highly-qualified Engineering Project Manager adept at collaborating with customers, team members and outside departments to complete work within deadlines and budget constraints. Expertise includes controlling costs, improving quality and building cohesive teams focused on performance.
Overview
11
11
years of professional experience
Work History
Engineering Project Manager
Four Seasons Hotels and Resorts
11.2022 - Current
- Managed engineering projects for hotel
- Managed monthly forecast and budget for department
- Maintain preventive maintenance schedule
- Maintain data for utility costs and update the internal energy environmental portal
- Tabulate consumption data
- Manage capital related expenditures
- Review and source purchases and vendors
- Coordinate and manage the day-to-day maintenance and upkeep of the overall hotel facility which includes guest room, residences, HVAC system, fire protection system, emergency power system and other related equipment
- Kept projects on schedule and within budget while serving as project leader.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Coordinate and deploy maintenance team to attend to daily facilities and maintenance requests
- Conduct inspections of all building areas and take any effective and concise corrective and preventative actions
- Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures with regards to the guest contact and safety
- Ensure good relations and effective inter-departmental communication Page 1 of 5 - Managed purchase requisitions for spare parts and other necessary equipment.
Corporate Trainer
Focus GTS
02.2022 - 10.2022
- Built the company's training standard operating procedures
- Designed onboarding, orientation and new hire training
- Planned weekly training and workshops
- Assisted leadership in rolling out trainings
- Tracked training progress with new and current hires
- Managed technical support for the whole company
- Assisted with onboarding new hires
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Authored, updated and implemented training procedures.
- Prepared educational materials such as module summaries, videos and informational packets.
- Developed training programs to meet company objectives.
Designated Trainer / Engineering Project Manager
Sonder Inc
07.2019 - 12.2021
- Built out training programs for new hires
- Troubleshoot with software engineers in rolling out the new apps and systems (Aloha)
- Launched 13 buildings in Philadelphia
- Created maintenance schedule for each building
- Managed engineering work orders and projects
- Maintained quality assurance levels in all hires
- Assisted management with training needs
- Designed onboarding trainings for new hires
- Assisted with technical support for Philadelphia location
- Tracked training progressions within new hires
- Evaluated risk and security management within the company
- Kept projects on schedule and within budget while serving as project leader.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Checked design compliance with product specifications and standards requirements.
- Proposed design concepts, worked with customers to incorporate changes and oversaw design process.
- Evaluated project requirements to identify and mitigate risks.
Sales Executive
Habitat Logistics
08.2019 - 10.2020
- Managed the Asian market division
- Managed 115 restaurants/accounts across 6 states
- Increased revenue by 60% YOY
- Launched 9 markets across the Eastern board
- Achieved monthly KPI and managed controllables
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Engineering Project Coordinator
Sonder Inc
11.2018 - 07.2019
- Proposed design concepts, worked with customers to incorporate changes and oversaw design process.
- Kept projects on schedule and within budget while serving as project leader.
- Implemented quality control standards for consistent approach and results.
- Checked design compliance with product specifications and standards requirements.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Evaluated project requirements to identify and mitigate risks.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
Designated Trainer
Sonder Inc
01.2018 - 12.2018
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Provided virtual training and online presentations.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
Regional Sales Executive
Mondrian Sea Containers
07.2017 - 12.2017
- Managed corporate accounts
- Reviewed corporate rates with clients
- Negotiated new corporate rates, terms and contracts for London Fashion Week
- Increased sales revenue by 30%
- Launched sales codes for reservations
- Managed multiple group and room reservations
- Managed all room sales across 3 properties
- Developed and trained new reservation agents and receptionists for all 3 properties
- Designated trainer for the sales department
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
Quality Assurance Specialist
Four Seasons Hotel Ten Trinity Square
12.2016 - 07.2017
- Preopening Team
- Trained new hires with SOP guidelines
- Assisted in setting up F&B department
- Launched La Dame de Pic with the kitchen management team
- Assisted with onboarding of new hires
- Setting up inventory guidelines for F&B
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Monitored product standards and quality-control programs.
Senior Spa Receptionist
Four Seasons Hotel Hampshire
04.2015 - 12.2016
- Trained and developed new hires
- Achieved highest sales in terms of memberships, treatments and products
- Achieved high performance for Richie and Forbes evaluation
- Increased revenue by 40% YOY
- Maintained inventory
- Assisted in evaluating and rolling out compliance policies
- Managed spa therapists certifications
- Developed relationships with guests to meet client needs and encourage repeat service.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Team Leader
Four Seasons Hotel Singapore
05.2012 - 04.2015
- Increasing revenue for Gift Shop by 300%
- Assisting with telephone lines-related matter
- Trained and developed the whole department
- Achieving upper 85% on Forbes and Richie
- Set up conferences for all events
- Maintained inventory
- Updated all inventory to newest models
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Arts (B.A - Communication and Media Studies
Oklahoma City University
2015
Diploma - Hospitality and Tourism Management
Temasek Polytechnic
2012
Skills
- Mechanical Operations Principles
- Project Records
- Customer Satisfaction
- Budget Coordination
- Accident Prevention
- Performance Improvement
- Compliance Evaluations
- Technical Specifications
- Infrastructure Projects
- Sourcing Requirements
Additional Information
- Honors-Awards Director's Honours List Employee of the Month 2013 Employee of the Month Energy Award Energy Award
Languages
Chinese (Mandarin)
Upper intermediate (B2)
French
Intermediate (B1)
Japanese
Intermediate (B1)
Thai
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Engineering Project Manager
Four Seasons Hotels and Resorts
11.2022 - Current
Corporate Trainer
Focus GTS
02.2022 - 10.2022
Sales Executive
Habitat Logistics
08.2019 - 10.2020
Designated Trainer / Engineering Project Manager
Sonder Inc
07.2019 - 12.2021
Engineering Project Coordinator
Sonder Inc
11.2018 - 07.2019
Designated Trainer
Sonder Inc
01.2018 - 12.2018
Regional Sales Executive
Mondrian Sea Containers
07.2017 - 12.2017
Quality Assurance Specialist
Four Seasons Hotel Ten Trinity Square
12.2016 - 07.2017
Senior Spa Receptionist
Four Seasons Hotel Hampshire
04.2015 - 12.2016
Team Leader
Four Seasons Hotel Singapore
05.2012 - 04.2015
Bachelor of Arts (B.A - Communication and Media Studies
Oklahoma City University
Diploma - Hospitality and Tourism Management
Temasek Polytechnic
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