Kseniia Kalenichenko

• Requirements gathering, requirements analysis and documentation
• Managing projects through status meetings, weekly reports, identifying risks, and tracking issues
• Holding meetings with clients including requirement sessions, system demos, and end-user training
• Assisting with planning and set expectations for delivery of new features and functionalities
• Effectively managed projects roadmap priorities to ensure development work is prioritized
• Interchanging between engineering teams and client contacts to manage project lifecycle
• Working collaboratively with teams to design solutions that met clients’ business requirements and fulfill user stories
• Reviewing and interpreting client feedback and reporting insights to team
• Developing documentation for new features and functionalities understandable by end-user
• Integration of the application, new features, and functionalities
• Designing and implementing user set-up, end user materials and training

This was a hybrid role where my working time was split to 50% to each of both aspects of the role:

• Monitoring, controlling, and supporting product deliver
• Assisted in the analysis, investigation, and solution of more than 300+ problems
• Identify root causes and corrective actions to meet short and long-term business goals
• Performed user acceptance testing to ensure that developed pieces meets client requirements and recorded issues

• Investigation of issues raised by customers through checking logs (Client, Interface (API FIX), and server logs), technical specifications and testing issues
• Reported bugs and interacted with engineering team to resolve issues
• Test software and ensure software quality
• Software deployment and upgrade on Windows and Linux environments with SQL databases
• Mentoring new team members

Research Assistant in the field of “Economics of Business and Law”. Key task was to assist with writing PhD Thesis through collecting, reviewing, analyzing and summarizing scientific papers.

• Actively greet and engage with customers in the service areas and on the sales floor to provide the best customer experience
• Care and provision of the product
• Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
• Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
• Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store