Ksenija Slivar

Detailed Product & Process Manager with over 14 years of experience in sales, business development and product management, process improvement and efficiency within banking industry. Innovated new processes with positive impacted profit margins, efficiency, and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.

• Successfully Completed several Appian DLS Releases: Led and managed the successful completion of several Appian DLS (Digital Loan System) releases for SME clients, ensuring timely delivery of new features, enhancements, and bug fixes. Collaborated closely with cross-functional teams, including developers, testers, and stakeholders, to meet project milestones and exceed client expectations. Most important DLS Release regarding inmplementation of CDE risk calls in cooperation with BPM & CRIF team with cross cooperation between Risk and development departments.
• EURO Conversion Project for SME Clients: Played a pivotal role in the seamless transition of SME clients to the EURO currency during a conversion project regarding loan approval process. Tracked and supervised comprehensive plan to update systems, processes, and documentation, ensuring a smooth transition and minimizing disruption to client operations. Received positive feedback from project team for the successful execution of the project.
• Mentoring Team Members in Corporate Education: Actively mentored and coached team members in corporate education programs, focusing on enhancing their knowledge and skills in product management. Provided guidance on best practices, industry trends, and effective communication techniques. Recognized for the positive impact on team performance and individual career development.
• Successful Comprehension of Consumer Digital Sales: Led initiatives to enhance consumer digital sales by analyzing market trends, customer behavior, and user experience. Leveraged data-driven insights to optimize the online sales funnel, resulting in increased conversion rates and revenue growth. Collaborated with relevant teams on implementation of E2E Postman webloan channel.
• Customer Satisfaction and Retention: Demonstrated exceptional customer satisfaction and retention rates through the successful delivery of high-quality products and proactive customer engagement. Employed a customer-centric approach to gather feedback, understand pain points, and implement product enhancements that aligned with customer needs. Recognized for maintaining strong customer relationships and driving long-term loyalty.