Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic

Kátia Araujo

Frankfurt Am Main

Summary

Professional with extensive international experience in business and customer relations. Mainly experienced in sales, marketing and business administration in the beauty and hospitality industry. Proven experience working in multicultural environments and under pressure to achieve overall goals. Hands-on personality, good communicator, strong project development and execution skills, and team leadership and motivation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Co-owner and Operations Manager

LUSH LIFE COSMÉTICOS E PERFUMARIA
08.2020 - 06.2022
  • Developed and executed the company’s business strategies
  • Communicate and maintain trust relationships with business partners and authorities
  • Developed and implemented market development and on- and offline marketing activities to drive product sales and increase brand awareness.
  • Managed purchasing,controlled stock, negotiated with suppliers prices, deadlines, payment terms and sales discount
  • Managed customer account operations
  • Provided exceptional customer service to customers

Exportation Analyst

YELLOW GOLD COMMERCIAL
04.2017 - 08.2018
  • Planned and coordinated transactions for export purchase orders
  • Prepared documentation, shippers export declarations, cargo release, pickups, delivery orders and others
  • Assisted the development of market strategies to expand export of domestic products
  • Contributed to maintaining strong vendor relationships- airlines, trucking companies, and others.
  • Advised clients in foreign trade and negotiations, to follow the transaction to the end, including choosing the type of transport most appropriate to each merchandise, identifying the needs of the merchants, adapting to them contracts of purchase and sale

Quality Assistant

Saipem do Brasil Serviços de Petroleo Ltda,
07.2014 - 08.2016
  • Collected and entered data in the manufacturing management system
  • Issued quality certificates
  • Assisted with independent internal and external audits by Petrobras
  • Assisted the compilation of data books and measurement reports
  • Generated quality control reports

Hotel Recepcionist

Strand Hotel Guarujá
12.2012 - 05.2014
  • Manage guest bookings and reservations
  • Processed guests’ check-in and check-out
  • Respond guest´s questions and processed their requests and complaints via phone and emails
  • Kept records of occupied rooms and guests' accounts and handled payments through cash, checks and credit cards
  • Liaised with other departments of hotel and provided financial and administrative support.

Sales Assistant

V & Presentes
04.2012 - 12.2012
  • Assisted customers with prompt and polite support in-person and via telephone
  • Stocked merchandise and maintained weekly sales tracking reports to support operational enhancement
  • Assisted in maintaining a neat and orderly shopping environment.
  • Answered phone enquiries and handle cash

Service Assistant

The Banker Fullers
02.2011 - 12.2011
  • Customer service, cash desk, assistance in the organization and implementation of events in the restaurant.


Fast Food Store Manager

Wrap it up
04.2009 - 12.2010
  • In the first 6 months worked as sales assistant and then was promoted to store manager
  • Recruit, trained and managed 4 staff
  • Served customers and followed outlined steps of service.
  • Respond to customer queries and complaints
  • Controlled inventory, ordered supplies and prepared cash drawers and petty cash
  • Maintained high standards of quality control, hygiene & health and safety and performed of administrative duties

Sales Assistant

Juice. Smoothies – Fruits
07.2007 - 03.2009
  • Provided customer service, stocked merchandise, processed payments and purchased orders for the store

Education

High School Diploma -

Vocational Secodary School - Data Processing
Guaruja, Brazil
12.2005

Skills

    Extensive knowledge of

  • branding and budgeting
  • Marketing, sales and customer services
  • Negotiation and networking

Accomplishments

    Developed and managed Instagram and Facebook pages for two business
    Increased the number of visitors and followers
    Increased company revenues by generating a large number of leads for products and services


Certification

2022 - Therapeutic Massage Certificate (80 hr) - Institute Experience

2020 - Strategic planning for Entrepreneurs (10 hr) - SEBRAE

2018 - Career and Teams Training and Development (3 hr) - SEBRAE

2010 - Marketing and Advertising Certificate (50 hr) - Cavendish College


Languages

Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Elementary (A2)

Timeline

Co-owner and Operations Manager

LUSH LIFE COSMÉTICOS E PERFUMARIA
08.2020 - 06.2022

Exportation Analyst

YELLOW GOLD COMMERCIAL
04.2017 - 08.2018

Quality Assistant

Saipem do Brasil Serviços de Petroleo Ltda,
07.2014 - 08.2016

Hotel Recepcionist

Strand Hotel Guarujá
12.2012 - 05.2014

Sales Assistant

V & Presentes
04.2012 - 12.2012

Service Assistant

The Banker Fullers
02.2011 - 12.2011

Fast Food Store Manager

Wrap it up
04.2009 - 12.2010

Sales Assistant

Juice. Smoothies – Fruits
07.2007 - 03.2009

High School Diploma -

Vocational Secodary School - Data Processing

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Kátia Araujo