Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kush Arora

Kush Arora

Product Owner
Munich

Summary

Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.

Overview

13
13
years of professional experience
18
18
years of post-secondary education

Work History

Product Owner

Allianz Technology
01.2021 - Current
  • Product Owner of two business critical product deliveries with global teams for Allianz Commercial (former AGCS) and Allianz UK.
  • SPOC for all service management activities of my products in relation to ARA, BCM, BIA, PIA with Assurance
  • Serve as a trusted advisor to OEs by providing expert guidance on technology solutions that align with business requirements.
  • Manage backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented robust incident management procedures to minimize the impact of critical issues on business operations.
  • Continuously evaluated emerging trends in IT service management, staying abreast of industry advancements to maintain a competitive edge in delivering superior services.
  • Developed detailed metrics and reports to assess the performance of IT services, enabling data-driven decision-making for continuous improvement.
  • Release Manager of a class 2 standard tool ADSR (whole suite), overseeing complex customer roll-outs for multiple OEs both within BMP scope and outside.
  • Collaborating with different POs and teams from different geographies – India, Thailand, Spain, Germany, Romania, France, Croatia, Poland, Australia, US, etc.
  • Key contributor of NPS 10, based on strong customer focused obsession, both as Product Owner and Release Manager.
  • Successfully completed critical FMO to Hybrid Cloud platform migration projects for Allianz Commercial (2021) and Allianz UK (2023), PUMA to LYNX (2024) on time and within budget, resulting in ~1 million euros in cost savings.
  • Established and continue a strong relationship with software vendor IBM, for supporting Allianz with instant support during incidents.
  • Close engagement with Area Finance Controllers ensuring Planning Dialog and P&L review is accurate and on time.
  • AES Ambassador for J&P to ensure continuous improvement and simplification of Allianz process’.
  • Volunteer at Allianz Deed for ESG Initiatives in building a responsible and environmentally conscious organization.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Mentor junior team members in Agile methodologies and best practices for effective Product Owner role execution.
  • Fostered culture of continuous improvement, encouraging team feedback and implementing process enhancements.

Release Manager

Allianz Technology
01.2024 - Current
  • Manage release schedules effectively, ensuring timely delivery of multiple releases with tight deadlines.
  • Identify risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
  • Develop comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
  • Proactively manage stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
  • Enhance communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
  • Develop robust contingency plans for unforeseen challenges, ensuring minimal impact on project delivery and customer satisfaction.
  • Implement feedback loops between customers and development teams, incorporating user insights into future releases for improved functionality and user experience.
  • Facilitate post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.

Project Manager

Infosys Ltd.
01.2016 - 12.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication with off-shore team members for enhanced collaboration and successful project completion.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams incl. external vendors to resolve project issues and mitigate risks.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Senior Systems Engineer

Infosys Limited
10.2012 - 12.2015
  • Implemented successful software migration and upgrades by developing innovative solutions meeting business needs.
  • Collaborated with cross-functional teams to deliver high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
  • Participated in system development life cycle from requirement gathering, concept creation, feasibility studies, gap analysis, providing estimations, design documentation, customization build, testing, deployment and operations.
  • Working with client/business teams to proactively identify areas of improvements, propose changes and improvement techniques for increasing client/user satisfaction.
  • Create User manuals, release notes and runbook documents, along with system walkthrough to training team to support end-users training.
  • Setting up system security and audit to meet complex business needs, aligning with Global legal and compliance requirements.
  • Knowledge transfer of solutions and processes to other team members.

Systems Engineer (Enterprise Content Management Portfolio)

Infosys Limited
03.2013 - 07.2014
  • Company Overview: Client - Leading European Bank: Worked as systems engineer to build a ticket processing application to automate the business processes using IBM Case Manager version 5.1.1. The new system uses the ECM and BPM capabilities of FileNet wherein users could initiate workflow, assign team members to work on the task, track the progress of the task, arrive at time spent by the assigned operators and Export full audit history to enable MIS reporting.
  • Involved in requirement gathering from Business Stakeholders.
  • Discuss technical feasibility with the architect and business analyst.
  • Configuring and Creation of workflows as per business requirements.
  • Designing the Case model using Case builder, Roles, in-baskets, filters (custom), Search templates.
  • Customization of iWidgets using JavaScript and wiring between widgets.
  • Unit testing, analyze the root cause of defects and defect fixing.
  • Deployment between environments.
  • Client - Leading European Bank: Worked as systems engineer to build a ticket processing application to automate the business processes using IBM Case Manager version 5.1.1. The new system uses the ECM and BPM capabilities of FileNet wherein users could initiate workflow, assign team members to work on the task, track the progress of the task, arrive at time spent by the assigned operators and Export full audit history to enable MIS reporting.

Systems Engineer Trainee

Infosys Limited
10.2012 - 02.2013
  • Company Overview: Underwent training in Java, J2EE, PL SQL and other software concepts at the iconic Mysore Center of Excellence at Infosys Limited.
  • Underwent training in Java, J2EE, PL SQL and other software concepts at the iconic Mysore Center of Excellence at Infosys Limited.

Education

Bachelor of Engineering -

Galogotias College of Engineering & Technology
India
07.2008 - 07.2012

Intermediate Public Examination - undefined

Board of Intermedite Education
06.2006 - 06.2008

Secondary School Certificate - undefined

Board of Secondary Education
06.1994 - 06.2006

Skills

Stakeholder management

undefined

Personal Information

  • Date of Birth: 06/12/90
  • Gender: Male
  • Nationality: Indian

Timeline

Release Manager

Allianz Technology
01.2024 - Current

Product Owner

Allianz Technology
01.2021 - Current

Project Manager

Infosys Ltd.
01.2016 - 12.2020

Systems Engineer (Enterprise Content Management Portfolio)

Infosys Limited
03.2013 - 07.2014

Systems Engineer Trainee

Infosys Limited
10.2012 - 02.2013

Senior Systems Engineer

Infosys Limited
10.2012 - 12.2015

Bachelor of Engineering -

Galogotias College of Engineering & Technology
07.2008 - 07.2012

Intermediate Public Examination - undefined

Board of Intermedite Education
06.2006 - 06.2008

Secondary School Certificate - undefined

Board of Secondary Education
06.1994 - 06.2006

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