Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyana Whittingham

.
Wilmington,DE

Summary

Compassionate and adaptable professional with over 4 years of experience in Customer service, hospitality and personal caregiving. Skilled in providing high quality support both in-person and remote settings, with a proven ability to resolve issues, communicate with empathy, and build rapport. Background includes working in high-end Jamaican resorts, Customer service, and offering dedicated personal care to elderly and vulnerable individuals. Currently pursuing a degree in Social Work, driven by a strong passion for service, advocacy and mental wellness. Known for reliability, emotional intelligence, and a deep commitment to uplifting others in every environment. Eager to contribute in a mission driven organization that values service growth and community care.

Overview

6
6
years of professional experience

Work History

Personal Caregiver/Personal Driver

Blaise Coco
Bear , Delaware
06.2023 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with self-administered medications.
  • Maintained and clean personal areas, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Hostess / Guest Services Associate

Hilton Rose Hall Resort & Spa
Saint James, Jamaica
10.2021 - 01.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered over 100 of customer questions, and informed them of accurate wait times.
  • Maintained high level of professionalism and discretion when dealing with guests.

Customer Experience Agent

Teleperformance Jamaica
Saint James, Jamaica
08.2019 - 09.2021
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Provide inbound support for U.S. eCommerce brand and handled multiple simultaneous chat sessions with accuracy.
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.

Education

Associate of Science - Human Services

Delaware Technical Community College
DE
05.2001 -

High School Diploma -

Mannings School
Jamaica
05.2001 -

Skills

Microsoft office

Data evaluation

Teamwork and collaboration

Excellent Problem-solving abilities

Adaptability and flexibility

Multitasking

Calm and professional under pressure

Self motivation

Positive work ethic

Integrity

Routine management

Timeline

Personal Caregiver/Personal Driver

Blaise Coco
06.2023 - Current

Hostess / Guest Services Associate

Hilton Rose Hall Resort & Spa
10.2021 - 01.2022

Customer Experience Agent

Teleperformance Jamaica
08.2019 - 09.2021

Associate of Science - Human Services

Delaware Technical Community College
05.2001 -

High School Diploma -

Mannings School
05.2001 -

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