Operating Systems: Windows 10, Windows 11, IOS, Android, Linux
Kyle Zubrod
Flagstaff
Summary
Dynamic Information Systems Technician with the United States Navy, adept at troubleshooting complex networking issues and delivering exceptional end-user support. Proven ability to enhance system reliability through proactive maintenance and effective software management. Strong communicator with a focus on client relationships, ensuring optimal technology functionality and user satisfaction.
Overview
7
7
years of professional experience
Work History
Information Systems Technician
United States Navy
03.2018 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Liaised with internal departments to optimize productivity and efficiency.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
- Installed and configured network printers and other peripheral devices.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Maintained accurate documentation of messages transmitted and received.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
- Gained strong leadership skills by managing projects from start to finish.
Education
No Degree - Network Security And Vulnerabilities
Center For Information Warfare Training
Virginia Beach, VA03-2024
No Degree - CANES System Administration
Center For Information Warfare Training
Virginia Beach, VA12-2021
No Degree - Systems Administration
Center For Information Warfare Training
Pensacola, Fl09-2019
Skills
- Networking issues
- Systems administration
- Network administration
- End-user training
- Software installation
- Hardware and software maintenance
- Troubleshooting skills
- Operating systems
- Mobile device management
- End user support
- Network troubleshooting
- Software management
Software
Experienced With Using: Outlook, Excel, Word, PowerPoint, Adobe
Timeline
Information Systems Technician
United States Navy
03.2018 - Current
No Degree - Network Security And Vulnerabilities
Center For Information Warfare Training
No Degree - CANES System Administration
Center For Information Warfare Training
No Degree - Systems Administration
Center For Information Warfare Training
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