Kyoko Matsuno-Bienert
Leichlingen
Summary
Bilingual professional with over six years of experience in localization, content evaluation, and customer support within the online gaming industry. Skilled in translating and proofreading with a focus on delivering high-quality results for global clients. Proven track record of successful collaboration across time zones and remote environments.
Overview
23
23
years of professional experience
Work History
Freelance Translator & Customer Service Specialist
Lottoland. Ltd.
2018.08 - Current
- Company Overview: Global online gaming platform with over 18.5 million users
- Acted as the exclusive native Japanese customer service representative, ensuring culturally aware communication with Japanese customers.
- Translated website content to cater to approximately 10,000 Japanese users.
- Update localized materials directly using HTML for real-time content improvements
- Utilize Jira system to manage projects efficiently and track progress effectively
- Handled between 7,000 to 8,000 emails in total while maintaining high customer satisfaction levels.
- Global online gaming platform with over 18.5 million users
RISK MANEGEMENT DEPERTMENT
Sojitz Europe PLC
2016.10 - 2018.10
- Company Overview: Multifunctional trading company with diverse business including machinery, energy
- Registered contracts and investigated the amount of insurance applied to each case
- Streamlined administrative processes, reducing processing errors and improving efficiency
- Multifunctional trading company with diverse business interests, including machinery, energy
PR Department
CMIC Holdings Co., Ltd.
Tokyo
2015.03 - 2016.03
- Company Overview: Contract research organizations, providing support to pharmaceutical companies
- Strengthened engagement among overseas companies via the establishment of regular communication channels.
- Organized five advertisement projects and monthly press seminars
- Bridged employees and management to develop a new company motto
- Drafted executive speeches for CEO presentations at key events in both Japanese and English
- Contract research organizations, providing support to pharmaceutical companies
Editorial Department
Global Solutions
Tokyo
2010.04 - 2012.05
- Company Overview: Accounting firm specializing in services for multinational corporations
- Translated and proofread materials such as company brochures and annual reports
- Accounting firm specializing in services for multinational corporations
Editorial Department
Takahashishoten
Tokyo
2002.04 - 2009.10
- Company Overview: Publisher with a long history, providing various textbooks, dictionaries, and diaries
- Edited and proofread textbooks and university guides as a project leader
- Publisher with a long history, providing various textbooks, dictionaries, and diaries
Education
Bachelor's Degree - Human Environment
Hosei University
Skills
- Proofreading expertise
- Website localization
- Cross-cultural communication
- Client services excellence
- Fluent in Japanese and English
- Document translation
- Project Management
- HTML Proficiency
Timeline
Freelance Translator & Customer Service Specialist
Lottoland. Ltd.
2018.08 - Current
RISK MANEGEMENT DEPERTMENT
Sojitz Europe PLC
2016.10 - 2018.10
PR Department
CMIC Holdings Co., Ltd.
2015.03 - 2016.03
Editorial Department
Global Solutions
2010.04 - 2012.05
Editorial Department
Takahashishoten
2002.04 - 2009.10
Bachelor's Degree - Human Environment
Hosei University