Kyrie Tadlock-Jackson
Newark
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Oticon Inc
01.2024 - 07.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Developed and maintained billing procedures to make timely payments.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Used data entry skills to accurately document and input statements.
Contract Specialist/Payment Processor
Fortina Inc.
01.2020 - 12.2022
- Working with contracts and setting up vendor accounts & verifying bank information working with Salesforce and SAP.
Customer Service Representative
WSFS Bank
07.2019 - 10.2019
- Working with debit & credit cards providing updates to customers regarding their accounts.
Claims Representative
TSR Consulting
02.2019 - 06.2019
- Provided information in response to customer inquiries about products and services.
Leasing Agent
PeopleShare
02.2018 - 01.2019
- Accepted rental payments and forwarded to Assistant community manager for processing.
Contract Specialist
Agilent Technologies
03.2017 - 02.2018
- Converted DAKO contracts into new PPSR agreements.
Customer Service Rep
Solenis
07.2016 - 02.2017
- Working with contracts and processing vendor orders making sure that they keep the correct amount of inventory, processing returns and invoices.
Customer service Rep
Discover Financial Service
06.2015 - 06.2016
- Working with customers credit cards cards providing updates on their accounts ( balance inquiry, reporting lost/stolen/ redeeming rewards points, unauthorized transactions.)
Education
Diploma -
John Dickinson High School
Wilmington, DECriminal Justice -
Wilmington University
New Castle, DE07.2024
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Claim submission
- SAP FI expertise
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Research and analysis
- Contract proposals
- Quality Assurance
Timeline
Billing Specialist
Oticon Inc
01.2024 - 07.2024
Contract Specialist/Payment Processor
Fortina Inc.
01.2020 - 12.2022
Customer Service Representative
WSFS Bank
07.2019 - 10.2019
Claims Representative
TSR Consulting
02.2019 - 06.2019
Leasing Agent
PeopleShare
02.2018 - 01.2019
Contract Specialist
Agilent Technologies
03.2017 - 02.2018
Customer Service Rep
Solenis
07.2016 - 02.2017
Customer service Rep
Discover Financial Service
06.2015 - 06.2016
Diploma -
John Dickinson High School
Criminal Justice -
Wilmington University
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