Laetitia Kalanga
San Antonio
Summary
Experienced with efficient mail distribution and customer service. Utilizes strong organizational skills to manage complex delivery routes. Track record of ensuring timely and accurate mail delivery while maintaining high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mail Carrier
United States Postal Service
04.2024 - 04.2025
- Delivered and collected mail along assigned routes with accuracy and timeliness.
- Provided excellent customer service, answering questions and addressing delivery concerns.
- Ensured safe handling of parcels, letters, and packages in compliance with USPS regulations.
- Maintained accurate records of deliveries, pickups, and undeliverable mail.
Food Service Technician
University Hospital
04.2019 - 09.2020
- Assembled patient meal trays and checked each tray for completion.
- Assured that every item on patient's menu matched the request.
- Served food to patients in their rooms and maintained excellent guest relations.
- Prepared and delivered patient nourishment and snacks as requested.
Quality Control Technician
Sterling Food Inc
09.2016 - 03.2018
- Performed line inspections and analysis on finished and intermediate products, packing, and labeling.
- Documented results from all inspections and tests.
- Established sampling plans and applied acceptance/rejection levels.
- Reported findings to Quality Assurance Inspector at the end of shifts.
Education
Bachelor of Science - Organizational Leadership
Abilene Christian University
Abilene, Texas 12-2026
Associates of Applied Science - Health Information Technology
Texas State Technical College
Waco, Texas 12-2025
Skills
- Safe driving
- Defensive driving
- Postal regulations
- Package handling
- Mail distribution
- Problem-solving abilities
- Multitasking
- Excellent communication
- Conflict resolution
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Mail Carrier
United States Postal Service
04.2024 - 04.2025
Food Service Technician
University Hospital
04.2019 - 09.2020
Quality Control Technician
Sterling Food Inc
09.2016 - 03.2018
Bachelor of Science - Organizational Leadership
Abilene Christian University
Associates of Applied Science - Health Information Technology
Texas State Technical College