LaKisha Wynn
Newark
Summary
Proven leader at JPMorgan Chase, adept in strategic planning and team development, significantly enhancing operational efficiency and customer satisfaction. Expert in complex problem-solving and employee coaching, driving team agility and performance. Achieved notable improvements in business performance and risk mitigation, demonstrating exceptional decision-making and collaboration skills.
Overview
13
13
years of professional experience
Work History
Trade Lifecyle Manager II
JPMorgan Chase
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trading Services Associate I
JPMorgan Chase
10.2018 - 01.2022
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Monitored loans and accounts payable and receivable to keep current.
- Proposed investment products to customers.
Asset Servicing Analyst
JPMorgan Chase
10.2015 - 10.2018
- Concentrated on mitigating risk to the firm while ensuring a high level of control and oversight over cash discrepancies
- Prepared daily/weekly MIS reporting to track the status of open items and measured risk
- Served as a Co-Lead for process migration to various locations such as Bournemouth and Buenos Aires
FX Client Service Professional
JPMorgan Chase
07.2011 - 10.2015
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2025
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Strategic Planning
- Teamwork and Collaboration
- Client Service
- Decision-Making
- Team Development
- Employee Coaching and Mentoring
Timeline
Trade Lifecyle Manager II
JPMorgan Chase
01.2022 - Current
Trading Services Associate I
JPMorgan Chase
10.2018 - 01.2022
Asset Servicing Analyst
JPMorgan Chase
10.2015 - 10.2018
FX Client Service Professional
JPMorgan Chase
07.2011 - 10.2015
Bachelor of Science - Business Management
University of Phoenix
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