Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lama Alo

Lama Alo

Berlin,BE

Summary

Professional administrative leader with extensive expertise in organizational management and process optimization. Adept at fostering team collaboration and driving results in fast-paced environments. Strong problem-solving and communication skills with flexible approach to adapting to changing priorities. Known for reliability, strategic planning, and enhancing operational efficiency.

Overview

17
17
years of professional experience

Work History

Operations and Administrative Leader

Concentrix
07.2021 - Current
  • Managed a team of 15+ members, optimizing schedules and supporting the leadership team with time-sensitive tasks.
  • Developed and maintained strong communication with senior management and stakeholders to meet company goals.
  • Collaborated with assistants and team members to ensure seamless workflow and support.
  • Organized team and project activities, driving operational excellence through process improvements.
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.

Sales & Marketing Coordinator

Concentrix
11.2019 - 07.2021
  • Supported leadership by coordinating complex travel and meeting schedules.
  • Acted as the key point of contact for senior management and cross-functional teams.
  • Managed administrative tasks, including preparation and follow-up on meetings.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.

Subject Matter Expert

Arvato, Bertelsmann, Berlin
07.2016 - 11.2019
  • Trained and coached new hires, ensuring efficient communication between departments and leadership.
  • Assisted the leadership team by monitoring project timelines and ensuring adherence to deadlines.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

Customer Service Supervisor

Internet Service Provider*Syrian Computer Society
01.2008 - 12.2014
  • Led a team of 10 employees, ensuring quality service and seamless communication with leadership.
  • Organized and facilitated meetings, and provided direct support to senior leadership.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

Bachelor of Arts - English Literature

Tishreen University
Syria
01.2005

Skills

  • Executive Support: Experience in managing schedules, coordinating meetings, and arranging travel for senior management
  • Project Management: Expertise in tracking project timelines, meeting deadlines, and ensuring quality results
  • Multitasking & Time Management: Ability to handle both personal and professional tasks efficiently
  • Communication: Excellent written and verbal communication skills, with experience serving as a liaison between leadership and teams
  • Cross-Functional Collaboration: Experience in working closely with different teams to achieve business objectives
  • CRM Systems: Experience with MS Office, CRM tools, and online availability platforms
  • Languages: Fluent in English and Arabic; Intermediate German proficiency

Additional Information


  • Extensive experience in handling personal and professional tasks for senior leadership teams, including scheduling, travel arrangements, and task prioritization.
  • Successfully managed multiple projects, ensuring deadlines were met and stakeholders were kept informed.

Timeline

Operations and Administrative Leader

Concentrix
07.2021 - Current

Sales & Marketing Coordinator

Concentrix
11.2019 - 07.2021

Subject Matter Expert

Arvato, Bertelsmann, Berlin
07.2016 - 11.2019

Customer Service Supervisor

Internet Service Provider*Syrian Computer Society
01.2008 - 12.2014

Bachelor of Arts - English Literature

Tishreen University

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Lama Alo