Lana Katharina Von Drathen
Project Manager UX Research
Cologne
Summary
Accomplished Project Manager with a proven track record at SKOPOS NOVA GmbH, specializing in UX research methodologies and team collaboration. Experienced in managing cross-industry projects to enhance digital user experiences using both qualitative and quantitative research methods. Skilled in aligning research insights with corporate goals, delivering strategic consulting, and ensuring stakeholder satisfaction through clear communication.
Overview
12
12
years of professional experience
1
1
Language
Work History
Project Manager UX Research
SKOPOS NOVA GmbH & Co. KG
Cologne
08.2023 - Current
- Independently planned, designed, and managed long-term and short-term research projects.
- Executed cross-industry projects aimed at optimizing digital products, services, and customer experiences.
- Selected and applied appropriate qualitative and quantitative research methods.
- Conducted in-depth analysis and interpretation of research findings.
- Derived strategic recommendations based on research outcomes and corporate goals.
- Effectively communicated results to stakeholders and clients.
Junior Project Manager Mystery Research
SKOPOS NEXT GmbH & Co. KG
Cologne
03.2022 - 08.2023
- Planned and coordinated mystery shopping projects.
- Created targeted questionnaires for data collection.
- Ensured data quality through systematic control and analysis.
- Prepared and presented project reports for clients and internal teams.
Working Student Mystery Researcher
SKOPOS NEXT GmbH & Co. KG
08.2021 - 07.2022
- Programmed and quality-checked questionnaires.
- Created result reports to support project decisions.
- Provided support to mystery shoppers during assignments.
Internship - Mystery Research
SKOPOS NEXT GmbH Und Co. KG
02.2021 - 07.2021
- Supported the team with daily tasks to optimize workflows.
- Analyzed challenges and developed practical solutions.
- Collaborated with fellow interns on team projects and presentations.
Service Management in the Gastronomy Sector
Schmitzworld GmbH & Co. KG
03.2017 - 12.2020
- Ensured smooth service operations and customer satisfaction.
- Maintained effective communication with stakeholders through regular meetings and reporting.
Service Employee in the Gastronomic Sector
Schmitzworld GmbH & Co. KG
04.2014 - 02.2017
- Performed service tasks in bar and restaurant operations.
Internship
Vodafone Group Services GmbH
08.2015 - 10.2015
- Conducted cost analyses.
- Assisted in the creation of a cost model.
Internship - Software & Consulting
Aspoint GmbH & Co. KG
07.2013 - 09.2013
- Organized and conducted customer meetings and software training.
- Created presentations to support projects.
- Performed software testing and feedback analysis.
Education
Master of Science - Market And Media Research
Technische Hochschule Köln
Cologne, Germany 04.2001 -
Bachelor of Arts - Business Administration
Rheinische Fachhochschule Köln
Cologne, Germany 04.2001 -
Skills
Project Management
UX Research Methods
Team Collaboration
Customer Relations
Stakeholder Communication
Data Analysis and Reporting
Timeline
Project Manager UX Research
SKOPOS NOVA GmbH & Co. KG
08.2023 - Current
Junior Project Manager Mystery Research
SKOPOS NEXT GmbH & Co. KG
03.2022 - 08.2023
Working Student Mystery Researcher
SKOPOS NEXT GmbH & Co. KG
08.2021 - 07.2022
Internship - Mystery Research
SKOPOS NEXT GmbH Und Co. KG
02.2021 - 07.2021
Service Management in the Gastronomy Sector
Schmitzworld GmbH & Co. KG
03.2017 - 12.2020
Internship
Vodafone Group Services GmbH
08.2015 - 10.2015
Service Employee in the Gastronomic Sector
Schmitzworld GmbH & Co. KG
04.2014 - 02.2017
Internship - Software & Consulting
Aspoint GmbH & Co. KG
07.2013 - 09.2013
Master of Science - Market And Media Research
Technische Hochschule Köln
04.2001 -
Bachelor of Arts - Business Administration
Rheinische Fachhochschule Köln
04.2001 -
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