Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Larissa Miles

Hohenberg,ST

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving skills and customer service expertise at Sally's Beauty Supply to consistently meet sales targets and enhance customer satisfaction. My adeptness at POS system operation and ability to foster teamwork underscore my capacity to significantly contribute to any employer's success.

Overview

7
7
years of professional experience

Work History

Sales Associate

Sally's Beauty Supply
08.2022 - 07.2024
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.

Food Service Worker

SUBWAY®Restaurants
02.2021 - 08.2022
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored food quality and freshness throughout day.
  • Adjusted food preparation methods in accordance with customer requests.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cleaned and organized kitchen, dining and service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Developed and maintained positive relationships with customers to enhance service.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Cashier

Vices Corner Market
09.2017 - 02.2021
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Stocked and rotated food items according to expiration dates.
  • Followed food safety practices and sanitation guidelines.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Prepared food and drinks while following safe food handling procedures.
  • Checked food preparation and presentation to verify quality and consistency.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Lifted and carried heavy materials.
  • Bussed tables, washed dishes and organized kitchen for prompt service.
  • Worked Cash Register

Education

High School Diploma -

Bath County High School
Kentucky
07-2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Reliable and punctual
  • Cash Handling
  • Flexible Schedule
  • Stocking and Receiving
  • Cash Register Operation
  • Store Opening and Closing
  • Product Sales
  • POS System Operation
  • Upselling
  • Merchandising knowledge

Timeline

Sales Associate

Sally's Beauty Supply
08.2022 - 07.2024

Food Service Worker

SUBWAY®Restaurants
02.2021 - 08.2022

Cashier

Vices Corner Market
09.2017 - 02.2021

High School Diploma -

Bath County High School

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Larissa Miles