Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Head of Sales & Revenue Management
Hildebrand BnB GmbH | ROOM BOOM
07.2024 - Current
Developed and implemented strategies to increase sales and enhance customer satisfaction, resulting in improved customer retention and revenue growth.
Created and continuously optimized the sales process, from lead generation to deal closure, ensuring efficiency, transparency, and scalability.
Solely managed all aspects of listing, pricing, rental agreements, and market research, ensuring competitive positioning and regulatory compliance.
Identifying and acquiring key strategic partners to support business growth and expand the company’s network.
Assisted sales team members in cultivating long-term customer relationships, strengthening customer loyalty and repeat business.
Communicated and shared best practices among on-site and remote teams to align efforts and improve overall team performance.
Coordinated cross-functional efforts with other departments (e.g., marketing, operations) to ensure seamless execution of sales campaigns.
Designed and implemented incentive programs to motivate the sales team, increase customer engagement, and boost overall sales performance.
Provided hands-on leadership, guidance, and support to sales team members, ensuring professional growth and optimal team results.
Stuccowork Apprentice (Family Business)
Natürlich Hoffbauer GbR
01.2023 - 06.2024
completed hands-on apprenticeship in a family-owned construction company, gaining deep insight into housing structures, materials, and restoration techniques.
Developed a strong understanding of property-related processes, including sales, renovation, and typical structural issues in residential buildings.
Collaborated closely with clients and craftsmen, strengthening communication skills and problem-solving abilities in real-world project settings.
Gained valuable knowledge in areas such as real estate potential, customer needs assessment, and on-site decision-making.
Part-time Job in Civil Engineering
Torsten Schmitt Baggerbetrieb
12.2021 - 01.2024
Volunteer Care Assistant
AWO Bundesverband E.V.
01.2018 - 01.2021
Volunteered as a care and support assistant, helping organize and lead recreational and social activities for individuals in need of assistance.
Provided guidance, emotional support, and supervision in a safe, respectful, and inclusive environment.
Contributed to the AWO's mission of promoting social welfare, inclusion, and community engagement.
Learning Mentor-German as a Second Language (DaZ)
Matthias-Grundschule Trier
05.2020 - 08.2020
Supported students with migration backgrounds in acquiring German language skills and adapting to local school and social environments.
Provided one-on-one and group support to enhance learning outcomes and encourage participation.
Fostered an inclusive and respectful learning atmosphere for learners of all ages and backgrounds.
Education
High School Diploma -
Vocational School of Economics
Koblenz
01.2022
Fachoberschulreife -
Goethe-Gymnasium
Bad Ems
01.2020
Elementary School Arzbach
Arzbach, Germany
01.2013
Skills
Sales Process Development in the Vacation Rental Sector
Property Acquisition & Pricing Strategy for Short-Term Rentals
Executive Head of Revenue Management, Pricing & Ancillary Revenue at Royal Jordanian AirlinesExecutive Head of Revenue Management, Pricing & Ancillary Revenue at Royal Jordanian Airlines