LATONYA J ROBERTS
Wilmington
Summary
Dedicated healthcare professional skilled in managing patient care and enhancing community well-being. Demonstrates strong communication abilities and clinical expertise, delivering education and resources that improve patient outcomes. Committed to fostering trust and engagement within underserved populations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
OB/GYN Certified Clinical Medical Assistant
St. Francis Hospital/Trinity Health Mid-Atlantic
Wilmington
04.2024 - Current
- Managed electronic medical records for over 200 patients, ensuring HIPAA compliance and data accuracy.
- Obtained vitals and documented relevant medical history to enhance patient care processes.
- Scheduled appointments, administered injections, and triaged patients to provide comprehensive women's healthcare.
- Assisted OB/GYN physician in patient consultations and examinations to improve clinical efficiency.
- Conducted PHQ-9, SIOH, and EPDS screenings through compassionate interviews assessing behavioral health needs.
- Educated women on high-risk pregnancy and gynecological conditions, empowering informed decision-making.
- Demonstrated strong verbal communication skills with patients, families, and healthcare professionals.
- Connected patients to community resources while clarifying post-visit care instructions for comprehension.
Community Outreach Specialist
Assurance Wireless
Wilmington
01.2020 - 04.2024
- Promoted Lifeline Telecommunications program to provide essential resources for low-income families.
- Enrolled 50 applicants weekly, balancing compassion with productivity.
- Assisted eligible participants in obtaining discounts on telephone and broadband services.
- Facilitated FCC eligibility application process using National Verifier system.
- Interviewed underserved communities to assess needs and offer communication solutions.
- Distributed cellular phones and tablets post-enrollment, providing free monthly services.
- Established rapport with targeted populations to improve communication and engagement.
Virtual Call Center Agent
Stericycle Communication Solutions
Wilmington
01.2012 - 01.2020
- Established effective client communications and administrative tasks as remote virtual receptionist.
- Exceeded daily call quota of 40 to 50 calls, demonstrating dedication to customer engagement.
- Employed strong listening skills while managing high volumes of inbound and outbound calls.
- Delivered problem-solving and conflict resolution support to enhance customer relations.
- Adapted swiftly between independent tasks and team-based projects, ensuring high-quality outcomes.
- Maintained composure and a positive attitude in fast-paced environments, contributing to service excellence.
Education
Diploma -
Dawn Career Institute
Wilmington, DE01-2024
Business Certificate -
Professional Staffing Associates, Inc
Wilmington, DE05-2012
HS Diploma -
Northeast Preparatory High School
Philadelphia, PA06-1988
Skills
- Clinical and administrative skills
- Medical terminology expertise
- EMR systems knowledge
- Attention to detail
- Verbal and written communication
- Team collaboration
- Fast typing and speaking
- Microsoft Office proficiency
- Productivity enhancement
- Time management strategies
- Critical thinking and problem solving
- Empathy and compassion
- Organizational skills
Certification
- CCMA – National Healthcare Association/NHA – 5/2023
- BLS/CPR – American Heart Association/AHA – 10/2022
Timeline
OB/GYN Certified Clinical Medical Assistant
St. Francis Hospital/Trinity Health Mid-Atlantic
04.2024 - Current
Community Outreach Specialist
Assurance Wireless
01.2020 - 04.2024
Virtual Call Center Agent
Stericycle Communication Solutions
01.2012 - 01.2020
Diploma -
Dawn Career Institute
Business Certificate -
Professional Staffing Associates, Inc
HS Diploma -
Northeast Preparatory High School