Laura E. Kash
Wilmington
Summary
Human Resources Executive with twenty one years of comprehensive Human Resources experience
including recruiting, employee training and development, salary and succession planning, employee
relations, policy development, payroll and benefits design and management. Strategic HR partner
executing HR best practices to align the objectives of the organization while maximizing employee
potential by fostering a positive work environment.
Overview
29
29
years of professional experience
Work History
Vice President of Administration
The RAL Group, LLC
02.2004 - Current
- Provide leadership in the areas of personnel, payroll, labor relations and training
- Oversee recruitment, hiring and employee relations in all departments
- Investigate and provide guidance on employee relations issues through progressive disciplinary process
- Keep current with employment law and HR regulations to ensure regulatory compliance
- Identify open vacancies, post open jobs, screen, interview and match applicant with open positions, background and reference checks and employee on-boarding
- Evaluate, develop and execute all company policies and procedures
- Administer all employee benefits, including PTO, medical, dental, STD, LTD, life insurance, supplemental life insurance and company sponsored 401(k) plan
- Responsible for vendor negotiations, bill payments and assist employees with annual open enrollment
- Administer personnel payroll system to meet management and employee needs
- Collaborated with executive leadership to establish long-term business goals while developing actionable strategies for achieving them.
- Facilitated clear communication between departments by establishing regular meetings, creating an open line of dialogue among team members.
- Ensured compliance with federal, state, and local regulations by staying abreast of legislative changes and implementing appropriate policies.
- Spearheaded the development of a comprehensive employee training program, enhancing skill sets and boosting morale.
- Managed human resources functions including recruitment, onboarding, and performance evaluations, fostering a positive work environment.
- Trained and guided corporate service team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Account Manager
The RAL Group, LLC
08.1998 - 01.2004
- Manage, train and support 8 customer service specialists, ensuring efficient customer service
- Develop and monitor quarterly goal targets
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Attend monthly trade shows to market our corporate filing and search services to both legal and accounting professionals
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Actively participated in networking events within the corporate services industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Sales/Marketing Executive
Celtic Individual Health
09.1997 - 06.1998
- Market individual health insurance to prospective independent insurance agents
- Manage a client base in five states with over 1200 insurance agents
- Educate agents with thorough product knowledge
Loan Processor
Arcadia Financial Ltd.
07.1996 - 09.1997
- Analyze and evaluate incoming auto loan contracts to ensure accuracy
- Review contracts for discrepancies, revise and make adjustments prior to funding
- Demonstrate accuracy, competence and a desire to gain a greater knowledge of loan processing in a team environment
Education
Bachelor of Arts - Psychology
Salisbury University
Salisbury, MD05-1996
Skills
- Human resources management
- Staff training/development
- Customer service leadership
- Business leadership
- Training management
- Customer retention
Affiliations
- SHRM
- NPRRA
Timeline
Vice President of Administration
The RAL Group, LLC
02.2004 - Current
Account Manager
The RAL Group, LLC
08.1998 - 01.2004
Sales/Marketing Executive
Celtic Individual Health
09.1997 - 06.1998
Loan Processor
Arcadia Financial Ltd.
07.1996 - 09.1997
Bachelor of Arts - Psychology
Salisbury University
Similar Profiles
Christopher RitchieChristopher Ritchie
Driver/warehouse at RAL Supply GroupDriver/warehouse at RAL Supply Group
Aime RuyombyanaAime Ruyombyana
Owner Operator / Truck Driver at RAL TRUCKING LLCOwner Operator / Truck Driver at RAL TRUCKING LLC
Adam hewettAdam hewett
Winery Worker at Ral Ral WineryWinery Worker at Ral Ral Winery