Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Laura Hentschel

Kabelsketal

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress

Espitas Halle/Saale
02.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waitress

Eiscafé Gröbers
08.2021 - 10.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Teamer

Sveto Touristik
07.2022 - Current
  • Led groups of children safely through variety of camp activities.
  • Managed and organized paperwork and contact information for participants.
  • Created outstanding camper experience for children, parents and families and promoted camp participation.
  • Collaborated with other team members and actively engaged in staff meetings and training sessions.
  • Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.

Education

High School Diploma -

Latina August Hermann Francke
Halle/Saale
07.2023

Friedrich Ludwig Jan Grundschule
Kabelsketal
07.2015

Skills

  • Sales Techniques
  • Guest Satisfaction
  • Transactions and Cash Handling
  • Dining Customer Service
  • Table Setting Arrangements
  • Customer Service
  • Enforcing Rules and Regulations
  • Administrative Leadership
  • Teamwork and Collaboration
  • Group Supervision

Languages

German
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Intermediate (B1)
Latin
Advanced (C1)
Spanish
Beginner (A1)

Additional Information

drivers license

no children

not married

work and travel australia

Timeline

Waitress

Espitas Halle/Saale
02.2023 - Current

Teamer

Sveto Touristik
07.2022 - Current

Waitress

Eiscafé Gröbers
08.2021 - 10.2022

High School Diploma -

Latina August Hermann Francke

Friedrich Ludwig Jan Grundschule

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Laura Hentschel