Laura King
Wixams,Bedford
Summary
Accomplished professional with expertise in stakeholder and territory management as well as extensive retailers and motor finance experience. Demonstrates strong technical ability and excellent interpersonal skills whilst being committed to leveraging these competencies to drive organisational success and foster long-term client relationships.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sales Compliance Consultant - Regional
Volkswagen Financial Services
Regional
11.2023 - Current
- Management and mitigation of risk created by the sales activities conducted through our Brand, Retailer Partners and 3rd party broker channels.
- Supporting and developing our field teams' competence and awareness in all things regulatory.
- Delivery and deployment of first line defence tactics across all VWFS sales channels to meet the strategic direction and objectives of the sales department and wider business.
- Improved operational efficiency by streamlining compliance protocols.
- Conduct regular risk review to identify at risk areas.
Fleet Maintenance Controller
Volkswagen Financial Services
Milton Keynes
08.2020 - 11.2023
- Control of maintenance and repair spend for Volkswagen Group Leasing covering multiple brands.
- Managing senior stakeholders within lease companies to obtain approval for repairs outside of contractual agreements.
- Interpret and relay technical data and imagery to confirm defects or component failure.
- Ensure service and repairs are carried out inline with each manufacturers warranty process, whilst making sound decisions in the interest of both customer satisfaction and business profitability.
Aftersales Manager
Marshall Volkswagen St Albans
05.2017 - 05.2020
- Inspiring and motivating our Front of House Team, comprising of 4 service advisors, 1 warranty administrator and 1 service administrator - to deliver the most exception customer experience possible.
- Driving and supporting our Back of House Team comprising of 1 workshop controller, 12 technician, 2 master technicians, 1 parts manager and 2 parts advisors – to ensure we are in line with departmental KPI’s and Budget.
- Identify and address team training requirements, with the aid of monthly one to one performance planning.
- Present engaging departmental performance presentations to our directors and key shareholders.
- Resolving customer frustrations and collaborating with Volkswagen UK for our customers best interests.
Service Manager and Driver Coordinator
Porsche Centre West London
06.2016 - 05.2017
- Inspiring and motivating our Front of House Team, comprising of 5 service advisors and 1 administrator.
- Co-ordinating our Driver Team including organisations of the delivery diary for the Service and Sales Departments.
- Support and guide our Service Advisors with invoicing, and customer interactions.
- Manage and resolve any incoming complaints.
- Working collaboratively with individual Advisors and their targets to maximise labour sales and labour hours versus departmental budgets.
- Complete daily reporting for the Service Department and take part in forecasting.
- Conduct daily preparation meeting with Workshop Control and the Parts Department.
Service Advisor
Alan Day Volkswagen
New Southgate
09.2011 - 06.2016
- Meet and greet all incoming customers at service reception.
- Provide exceptional customer service.
- Manage between 10 – 15 jobs per day – whilst ensuring the highest level of customer satisfaction.
- Upsell of all required work reported by workshop.
- Invoicing and preparing paperwork for customer collection.
- Handover of customer’s vehicle on collection.
- Volkswagen Accredited from 2016
Sales Advisor and Administrator
Clive Sutton Premier Marques
08.2010 - 08.2011
- Being the first point of contact for customers over the telephone and face to face.
- Bespoke Customer Service.
- Processing new and used car sales using the in-house system.
- Creating purchase and sales invoices.
- Creating sale or return contracts.
- Processing details and finding the best finance deal for the client.
- To always ensure that Point of Sale materials are up to date and displayed correctly.
- To be on call out of showroom hours for Client queries and help.
- Test drives.
- Taxing vehicle using AFRL.
- Hand over.
Sales Executive
Ford Motor Company
Dagenham Motors
12.2009 - 08.2010
- Being the first point of contact for customers over the telephone and face to face.
- Delivering the highest level of customer service.
- Test driving cars with potential customers.
- Processing details and finding the best finance deal for the customer.
- Maximize sales to achieve the highest profit.
Sales Executive
Andrew Rowley Toyota
01.2008 - 11.2009
- Being the first point of contact for customers over the telephone and face to face.
- Delivering the highest level of customer service.
- Test driving cars with potential customers.
- Processing details and finding the best finance deal for the customer.
- Maximize sales to achieve the highest profit.
- Reason for leaving: Redundancy due to company closure.
Education
IMI level 3 advance diploma in Vehicle Mechanics - Mechanical
West Herts College / Porsche Centre Hatfield
09.2005 - 07.2008
Skills
- Stakeholder management and engagement
- Territory and account management
- Strong technical ability
- Excellent interpersonal skills
- Effective leader
- Regulatory awareness
- Salesforce CRM expertise
Systems
- Connect Online
- 1Link Epxy
- ElsaPro
- VMS
- GRP
- Tableau
- Salesforce
- Microsoft Office
Timeline
Sales Compliance Consultant - Regional
Volkswagen Financial Services
11.2023 - Current
Fleet Maintenance Controller
Volkswagen Financial Services
08.2020 - 11.2023
Aftersales Manager
Marshall Volkswagen St Albans
05.2017 - 05.2020
Service Manager and Driver Coordinator
Porsche Centre West London
06.2016 - 05.2017
Service Advisor
Alan Day Volkswagen
09.2011 - 06.2016
Sales Advisor and Administrator
Clive Sutton Premier Marques
08.2010 - 08.2011
Sales Executive
Ford Motor Company
12.2009 - 08.2010
Sales Executive
Andrew Rowley Toyota
01.2008 - 11.2009
IMI level 3 advance diploma in Vehicle Mechanics - Mechanical
West Herts College / Porsche Centre Hatfield
09.2005 - 07.2008
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