Laura Osyra
Koblenz
Summary
International Customer Project Manager (B.Eng.) with proven experience directing €10M+ annual industrial equipment portfolios across CEE and EMEA markets. I specialize in translating complex public tenders and technical specs into execution, owning the project lifecycle from pre-contract alignment through machine integration, SLA enforcement, site acceptance, and final payment clearance. Having delivered dozens of international waste-sorting projects, I am ready to apply my hands-on recycling expertise to drive Vodafone’s global asset recovery and circular economy strategy.
Overview
4
4
Languages
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Customer Project Manager
TOMRA Sorting GmbH
Mülheim-Kärlich
12.2022 - 05.2026
- Managed an international portfolio of 15+ concurrent customer projects per year (€10M+ annual volume), maintaining full accountability from pre-contract technical alignment through to site acceptance and final payment clearance.
- Maintained uninterrupted project delivery and customer SLAs during a critical corporate cyber attack and a company-wide ERP transition to IFS Cloud, actively mitigating operational and financial risks.
- Successfully led a high-profile pilot project by collaborating closely with Sales, Service, Legal and Machine Compliance teams, establishing best practices for future international projects.
- Provided technical consulting during pre-sales and execution phases, identifying contractual and technical risks early to minimize project delays and execution issues.
- Coordinated international customers across 10 different countries, public tenders, multidisciplinary teams and contractual obligations while maintaining transparent communication across all stakeholders.
- Improved internal workflows, documentation quality and cross-functional collaboration, increasing operational efficiency, data accuracy and on-time project execution.
Store Manager
Hollister Co.
Koblenz
01.2022 - 11.2022
- Led a retail team of approximately ten employees, overseeing recruitment, onboarding, scheduling and performance management.
- Improved operational performance through KPI monitoring, process optimization and continuous coaching, contributing to reduced employee turnover and higher team engagement.
- Ensured excellent customer service, visual merchandising standards and smooth day to day store operations while consistently achieving business objectives.
Education
B.Eng. - Management and Production Engineering
Silesian University of Technology
Gliwice 10.2017 - 02.2021
Skills
- Circular Economy & Industrial Material Recovery
- Project Management
- Risk Management
- International Stakeholder Management
- Tender Execution & Contractual SLA Compliance
- Lean Management
- IFS 9 / IFS Cloud (ERP)
Certifications Courses
- Google AI Professional Certificate
- Operational Manager Certification (SCC A17)
Languages
Polish
First Language
English
Advanced
C1
German
Upper Intermediate
B2
Spanish
Beginner
A1
Timeline
Customer Project Manager
TOMRA Sorting GmbH
12.2022 - 05.2026
Store Manager
Hollister Co.
01.2022 - 11.2022
B.Eng. - Management and Production Engineering
Silesian University of Technology
10.2017 - 02.2021