Summary
Overview
Work History
Education
Skills
Timeline
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Laura Shisler

Wilmington

Summary

Dynamic retail leader with a proven track record at The Gap, excelling in operations management and customer relations. Skilled in maximizing profitability through strategic planning and innovative merchandising. Adept at training and mentoring teams, fostering a positive work environment, and driving sales growth while ensuring exceptional customer satisfaction.

Overview

32
32
years of professional experience

Work History

Store Manager

Kirklands Home
01.2012 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

The Gap
01.1998 - 12.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Allocation Supervisor

C&J Clarks Companies of North America
06.1993 - 07.1998
  • Managed delivery of client projects by assessing engagement risks, driving conclusions, and reviewing output produced by team.
  • Maximized profitability by reallocating underperforming products to high-demand stores in a timely manner.
  • Reduced stock discrepancies by conducting regular audits and collaborating with store managers.
  • Collaborated cross-functionally with merchandising and planning teams to align allocation strategies with overall business objectives.

Education

High School Diploma -

Unionville High School
Unionville, PA
06-1988

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Store merchandising
  • Inventory management
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Inventory control
  • Operations management
  • Store displays
  • Sales expertise
  • Work Planning and Prioritization
  • Strategic thinker
  • Relationship building and management
  • Operations
  • Retail sales techniques
  • Product merchandising
  • Loss prevention
  • Inventory oversight
  • Operational efficiency
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Strategic planning
  • Maximizing profitability

Timeline

Store Manager

Kirklands Home
01.2012 - 07.2025

General Manager

The Gap
01.1998 - 12.2012

Allocation Supervisor

C&J Clarks Companies of North America
06.1993 - 07.1998

High School Diploma -

Unionville High School

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Laura Shisler