Laura Caroline Jansen
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Highly efficient planning, problem-solving, and communication skills. Creativity and strong awareness of cultural sensitivity. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
11
11
years of professional experience
Work History
Appointment Setter
AFM Media
07.2023 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Screened potential customers to determine interest and requirements for products and services of company.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Organized, maintained and updated information in computer databases.
Retail Sales Advisor
Paletti Organic Fashion
02.2020 - 06.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Student Assistant
Maimonides Centre For Advanced Studies
01.2019 - 06.2019
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
- Prepared clear and interesting presentations and reports to promote audience understanding and retention.
Sales Advisor
Frau Tulpe Fabrics
09.2012 - 06.2017
- Increased sales by offering advice on different fabrics and promoting additional products.
- Listened to customer details and offered matching solutions for different DIY and sewing projects.
- Managed efficient cash register operations.
- Demonstrated features, answered questions and offered solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Gave sewing classes for groups.
Education
Bachelor of Arts - Cultural Anthropology And Latin American Studies
University of Hamburg
Hamburg09.2021
Associate of Arts - Fashion Design
JAK Academy
Hamburg09.2011
Skills
- Customer Service
- Positive Attitude
- Computer Skills
- Telephone Etiquette
- Clear Communication
- Teamwork and Collaboration
- Outgoing and Friendly
- Fluent in English, German, Portuguese and French
- CRM Software
- Problem-Solving
- Telephone Headset Expertise
- Meeting Sales Goals
- Creativity
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
French
Advanced (C1)
Portuguese
Advanced (C1)
Hebrew
Upper intermediate (B2)
Timeline
Appointment Setter
AFM Media
07.2023 - Current
Retail Sales Advisor
Paletti Organic Fashion
02.2020 - 06.2023
Student Assistant
Maimonides Centre For Advanced Studies
01.2019 - 06.2019
Sales Advisor
Frau Tulpe Fabrics
09.2012 - 06.2017
Bachelor of Arts - Cultural Anthropology And Latin American Studies
University of Hamburg
Associate of Arts - Fashion Design
JAK Academy
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