SDP HR
Laura Dominguez
Payroll Manager Specialist
München
Summary
Enthusiastic payroll professional with 7 years of international payroll processing and global payroll background. Focused on maintaining company compliance and policies as well as processes flow while promoting a trusted knowledge in EMEA-level statutory laws tax and payroll wage regulations. Committed to developing the Payroll department and related ones to achieve company goals with problem-solving skills, enthusiastic team work, while assuring compliance, payroll efficiency and pay accuracy.
Overview
11
11
years of professional experience
4
4
Languages
Work History
HR Administration & Payroll Specialist
Celonis Deutschland
02.2024 - Current
- Currently processing payroll for Germany and Switzerland up to 2.000 employees in 4 different entities
- Currently working in payroll input and output automations' check to achieve an automated payroll flow
- Defining integrated automation options in Workday and accurate payroll reports
- Smoothing the transfer processes with onboarding and HR Ops, assuring our employees are aware of the payroll mandatory information per country division - needed to be provided as soon as they arrive to the destination country
- Assuring our Onboarding and HR Ops teams efficiently record the transfer employees bonuses and relocation expenses before payroll cut off to pay correctly and on time
- Identifying improvements and needs in the ticketing system to reduce the employees' incoming tickets and smoothing payroll efficiency in responses
- Blurbs creation to decrease the payroll time investment while answering repetitive employees concerns while assuring a high quality and effective response
- Defining with the Operations Team the roles and functions of Onboarding, HR, HR Ops, HRBPs and Payroll as well as creating documented process-flow guidelines for each department (assuring a safe end to end employee's lifecycle)
- Working with the Operations Team in creating payroll manuals per country to enable a back-up system within the payroll team
- Fixing the onboarding process flow to payroll as well as defining onboarding team tasks, assuring their payroll basic knowledge to be able to assist our new joiners prompt in time
Payroll Manager
Octopus Energy Germany
08.2023 - 01.2024
- Immediate errors reduction in payroll data entry (with an amount of 90 thousand EUR payroll salary errors when joined the company) - corrections managed with retroactivity and advanced payments in critical situations before the first payrun performance in the company
- Successful payroll and HR systems' migration - implementing an In-House payroll solution (from Cloud Pay to Datev)
- Implementing automated systems HR to Payroll and providing training to payroll specialist members (HR system migration from Personio to HiBob) *In addition, collaboration with our HR HiBob key managers to improve their labour law knowledge and requisites for the German payroll customers
- Managed a team of payroll specialists, providing training in german payroll law, wage codes and guidance to ensure timely and accurate payroll processing
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process
- Mentored junior team members, helping them develop the skills necessary for career advancement within the payroll field
- Implemented cost-saving measures within the department while maintaining high levels of service quality and accuracy in payroll processing
- Collaborated with Talent Adquisition and Finance departments for a smooth integration of new hires into the payroll system
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers
- Creation of payroll internal process manuals and managers handbook to successfully complete the tasks in the HR system, avoiding future payroll input flow errors to the payroll system
- Partnered with the Legal and Talent team in providing Visa assistance
- Implementation of an automated right to work check in Germany
- Recruiting the spanish Payroll Team together with the spanish CEO
- Assisting with the Spanish Payroll automated implementation and systems' configuration
- Assisted in budget planning by providing accurate forecasts of headcount costs
- Clarifying GL codes with Finance as well as the GL / Gross to Net report needed
- Addressed employee inquiries regarding pay issues, fostering trust between management/company and employees - reducing the inquiries entry from 17 a day to 20 a week in the first 4 month
- Employee FAQs portal - reducing incoming employees' inquiries
Payroll Analyst DACH
Amazon Deutschland
01.2021 - 07.2023
- In-house payroll processing with a scope up to 60.000 employees in the German region, as well as supporting Swiss and Austrian payroll
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency
- Official person of contact for legal court cases and taxes
- Streamlined payroll processes for increased efficiency, implementing automated systems and software solutions
- Payroll coding of court resolutions
- Simplification of court cases HR to Payroll process
- Termination agreements and severance payments processing
- Tax analysis according the ELStAM german system: analyzing transfer of tax statements to the tax office and auditing potential errors
- Communication of possible tax errors to the employees and guidance through the correction procedure in the tax office
- Secondary employment check with no communication to employer
- Collaborating with HR & HR Pay Services departments in building a structured communication and flow to confirm payroll accuracy
- General payroll queries through the ticketing system
- Garnishments and insolvency cases processing
- Green Belt Project finished: time and attendance errors reduction
- Yellow Belt formation
- Inside Amazon (employee portal) project: FAQs creation with pre-answered questions to our employees: taxes, deductions, stocks, health insurance, legal concerns related to payroll, etc
- Tax training: front line managers, HR and Pay Services teams
- Direct communication with statutory entities and stakeholders in order to be compliant with tax audits
- EMEA Engagement and well-being representative: looking for benefits improvement, team buildings creation, 1o1s to seek improvement suggestions or discomfort thoughts
Teacher
Berlitz
11.2019 - 12.2020
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully
Payroll Specialist & People Administrator
Booking Go
03.2019 - 08.2019
- Project: creating the Payroll department in the company with all its related procedures and assist the HR Manger with establishing new HR policies, unions, benefits, communication channels, managers' training in Payroll and HR basic foundation
- Creation of HR and payroll policies: internal policies, code of conduct
- Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures
- Processing internal changes: location, promotions
- Processing external changes in social security through ADP - SPM system
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner
- Employees assistance with HR and or payroll related queries
- Communication with the Real Time and Resource Planning teams: legal advice regarding the correct procedures regarding shift regulations or time shifts corrections
- Headcount costs reports
- Provided detailed cost analysis reports to management highlighting areas of potential savings within the company's compensation structure
- Attrition control and report
- Absenteeism analysis and report
- Benefits creation & management: dealing with new agreements and providers to offer new benefits according the company's available budget
- Maternity and paternity: assistance to employees with documents and guidance through the process and internal Q&A guide
- Expenses audit before sending files to finance department
- Garnishments processing
- Handling unions (work council) petitions to the company
- Participation in the creation of the official study to the Catalonian government of the socio-economic impact of the company in Catalunya
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records
- Assisting employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication (using Zendesk system and/or in person)
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system (using Workday)
Payroll Specialist
Costco Wholesale
03.2016 - 03.2019
- In-house payroll processing up to 400 employees
- Total employees life-cycle management
- Reporting weekly and monthly headcount costs and costs estimations
- Processing all the warehouse payroll related changes: salaries, positions, working hours, etc
- Processing information and changes directly in social security
- Controlling data flow to employees' payslips was successful and keying late key changes when needed
- Conducting regular reconciliations related to payroll transactions for accurate financial reporting purposes
- Automation of the payroll-output correction process
- Employees and managers assistance with payroll and labour law related queries
- Recruitment and hiring process (end to end employee's cycle)
- Training managers in our HR system and compliant shift corrections
- Tracking & elaboration of teams time shifts in the HR system
- Managers' first contact point in sensitive and confidential cases
- Treating with the Unions (work council)
- Benefits management
- Tax audit
- Maternity and paternity documents assistance to employees
- Tracking warehouse expenses before sending it to finance department
- Garnishments processing
Vault Admin
Costco Wholesale
12.2015 - 02.2016
Marketing Assistant
Costco Wholesale
10.2015 - 12.2015
- Communication with new & potential members in person, by phone and e-mail
- Processing new memberships into the system: sign-ups, renewals
- General Customer Service.
Administrative & Call center supervisor
Solutec
10.2013 - 10.2015
- New hires trainer and supervisor: training new employees in the call center: customer service and support
- Logistics: creation of services routes, assigning services according the work specialist
- Customer satisfaction: getting employee and customer feedback
- Supervising employees in service routes
- Dealing with marketing providers to create together new ideas of promotion and customers loyalty plans
- Administrative: customers invoices and budgets
- Customer service: if needed due to calls overflow.
Administrative & Site supervisor
Bewater
05.2013 - 10.2013
- Staff Management: program organization, teams creation, schedules
- Intern & extern communications
- Providers negotiation: prices, times and services
- New hires training
- Profit balance and analysis, invoices and customer service.
Education
Bachelor of Science - Marketing And Market Opportunities
Universitat Oberta De Catalunya
Barcelona, Spain 04.2001 -
Bachelor of Science - Psychology
UNED
Madrid, Spain 04.2001 -
Ausbildung - Administration
Administration And Public Relations
Madrid, Spain 04.2001 -
Skills
Tax Compliance
undefinedProfessional Target
Along my professional career and experience, I have been deeply focused on developing myself in the Payroll and HR field, where I have found a big passion. After 8 years of related experience, I would like to continue growing and developing myself within the Payroll area, where I have been involved since the beginning of my HR Career, starting in the Spanish Payroll followed by the German Payroll. I am looking for a company with clear values, challenging and a growing perspective, where I can continue developing my professional career, also in areas of great interest for me, for instance, leadership and development or project management.
Software
SAP Accounting
ADP Payroll
ADP SPM
Sopra HR
Workday
Zendesk
TT Ticket System
SIM Ticket
Work Events
Cloud Pay Payroll
UKG Immedis Payroll
Datev
Timeline
HR Administration & Payroll Specialist
Celonis Deutschland
02.2024 - Current
Payroll Manager
Octopus Energy Germany
08.2023 - 01.2024
Payroll Analyst DACH
Amazon Deutschland
01.2021 - 07.2023
Teacher
Berlitz
11.2019 - 12.2020
Payroll Specialist & People Administrator
Booking Go
03.2019 - 08.2019
Payroll Specialist
Costco Wholesale
03.2016 - 03.2019
Vault Admin
Costco Wholesale
12.2015 - 02.2016
Marketing Assistant
Costco Wholesale
10.2015 - 12.2015
Administrative & Call center supervisor
Solutec
10.2013 - 10.2015
Administrative & Site supervisor
Bewater
05.2013 - 10.2013
Bachelor of Science - Marketing And Market Opportunities
Universitat Oberta De Catalunya
04.2001 -
Bachelor of Science - Psychology
UNED
04.2001 -
Ausbildung - Administration
Administration And Public Relations
04.2001 -
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