Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Katharina Klos

Laura Katharina Klos

Östringen-Odenheim

Summary

I consider myself an open-minded and friendly person with lots of different experiences in customer service and administrative tasks.

Overview

2026
2026
years of professional experience

Work History

Waitress

Festivals
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.

HR Assistant

Lebenshilfe Bruchsal-Bretten E. V.
06.2025 - Current
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Updated and maintained employee attendance records.
  • Checked references for potential candidates.
  • Created job descriptions on boards for vacant jobs.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.

Store Manager and Piercer

Glorious Art
01.2025 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Supervised guests at front counter, answering questions regarding products.

Foreign Language Interpreter (Trainee)

Regensburger Fremdsprachenschule
09.2022 - 02.2024
  • Interpreted conversations between foreign language-speaking clients and others.
  • Assisted foreign language-speaking clients with inquiries.
  • Interpreted spoken and written languages other than English and vice versa.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Collaborated with team to translate series of documents from English to other languages.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Translated website content from other languages to English.

Salesperson

REWE
08.2020 - 05.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Thomas-Morus-Realschule
Ostringen, Germany
07-2017

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Handling complaints
  • Payment processing
  • Fluent bilingualism
  • Office administration

Languages

English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Spanish
Beginner (A1)
Swedish
Beginner (A1)

Timeline

HR Assistant

Lebenshilfe Bruchsal-Bretten E. V.
06.2025 - Current

Store Manager and Piercer

Glorious Art
01.2025 - 06.2025

Foreign Language Interpreter (Trainee)

Regensburger Fremdsprachenschule
09.2022 - 02.2024

Salesperson

REWE
08.2020 - 05.2022

Waitress

Festivals

High School Diploma -

Thomas-Morus-Realschule

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Laura Katharina Klos