Lauren Liddell
Kaiserslautern,Germany
Summary
Goal-oriented Customer Service Manager with 7 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding goals. Well organized and highly analytical problem solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mortuary Affairs Specialist, NCOIC
United States Air Force
Tacoma, United States
12.2018 - 01.2020
- Assisted in preparation, preservation, and shipment of remains.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Monitored high-volume phone lines and displayed proper phone etiquette.
- Managed case files and online records keeping
- Scheduled appointments and coordinated events/meetings
- Conducted monthly briefings with wing and airbase commanders updating readiness requirements
- Maintained unit deployment readiness
- Scheduled unit appointments and updated readiness records for unit
- Unit readiness instructor
Fitness Program Manager, NCOIC
United States Airforce
Tacoma, United States
12.2017 - 12.2018
- Administered fitness assessments for all active duty/reserve units on McChord Air Force Base.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained base physical fitness for deployment readiness
Storeroom Manager
United States Air Force
Tacoma, United States
12.2014 - 12.2017
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Oversaw staff and maintained efficiency in fast-paced environment.
- Successfully maintained a mission critical function, ensuring all patrons of the McChord Air Force dining facility were sustained.
- Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
Honor Guard Member
United States Air Force
Tacoma, United States
04.2013 - 12.2014
- Conducted over 100 Military funeral honors for active duty, retirees and veterans.
- Displayed Military bearing and honor
- Preformed color guard duties at military ceremonies and civilian events
- Team leader of 12 member team
Education
Associate of Arts - Social Work
Brandman University
CaliforniaHigh School Diploma -
Traverse City West Senior High
Traverse City, MI 06.2006
Skills
Problem Solving
Flexibility
Communication
Teamwork
Organization
Attention to detail
Responsibility
Active listening
Leadership
Management skills
Customer Service
Certification
Certified Mortuary Technician
Certified Fitness Specialist
Timeline
Mortuary Affairs Specialist, NCOIC
United States Air Force
12.2018 - 01.2020
Fitness Program Manager, NCOIC
United States Airforce
12.2017 - 12.2018
Storeroom Manager
United States Air Force
12.2014 - 12.2017
Honor Guard Member
United States Air Force
04.2013 - 12.2014
Associate of Arts - Social Work
Brandman University
High School Diploma -
Traverse City West Senior High
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