Lawrence Walmsley
Customer Service
Wilmington
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Administrator
Acme Markets
09.2021 - Current
- Cash handling and regular customer service duties
- WUPOS/Western Union and lottery handling
- Trainee of new cashiers and new hires
- Accurately and thoughtfully fulfilling customer needs
- Taking and receiving phone calls
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Credit Card Customer Service Representative
Discover
11.2023 - 04.2024
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
Education
High school diploma -
Dupont (Alexis I.) High School
Wilmington, DE 09.2021 - 06.2022
Skills
Cashiering
Cash Handling
Customer Service
Front Desk
Night Audit
Multi-line Phone Systems
Administrative Experience
Phone Etiquette
Communication skills
Typing
Organizational skills
Microsoft Excel
Microsoft Word
Accounts receivable
Accounting software
Reception area maintenance
Customer service focus
Listening skills
Problem-solving skills
Customer service management
Training/Orientation
Timeline
Credit Card Customer Service Representative
Discover
11.2023 - 04.2024
Front Desk Administrator
Acme Markets
09.2021 - Current
High school diploma -
Dupont (Alexis I.) High School
09.2021 - 06.2022
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