Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Layla Al-Dajani

Layla Al-Dajani

Amman

Summary

A passionate and skilled graduate in Radio and Television with a strong foundation in media production, broadcasting, and content creation. Experienced in scripting, directing, and producing engaging audiovisual content for diverse audiences. Proficient in audio and video editing, with a creative approach to storytelling and a keen eye for visual detail. Highly talented in voice-over, with a clear, expressive, and adaptable voice, capable of bringing scripts to life and connecting with audiences.

Bringing 7 years of professional experience in retail and customer care, with proven skills in communication, problem-solving, and relationship management. Adept at understanding customer needs and delivering excellent service while managing high-pressure situations. This diverse background enhances adaptability, teamwork, and the ability to connect with varied audiences. Enthusiastic about leveraging expertise in media, voice-over, and customer engagement to create impactful content and contribute to the success of media organizations.

Overview

6
6
years of professional experience

Work History

Sales Associate

(Philip Morris - IQOS)
08.2020 - 09.2024


  • Used Salesforce CRM to log customer information and improve after-sales service
  • Trained new sales staff and mentored team members
  • Managed customer inquiries and resolved issues promptly and professionally
  • Provided excellent customer service and built strong relationships with clients
  • Ensure accurate and on time reporting on all activities and initiatives to provide up to date market data, including outcome analysis and performance evaluation.
  • Developed and implemented sales strategies to increase revenue

Assistant Store Manager

Timberland
07.2018 - 08.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

BACHELOR'S DEGREE - RADIO AND TV

MIDDLE EAST UNIVERISTY
08.2024

ASSOOCIAT DEGREE - CINEMA AND TV

AL-KHAWAREZMI COLLEGE
09.2020

Skills

  • Voice over
  • Scriptwriting
  • Microsoft office
  • CRM software proficiency
  • Problem Solving
  • Time management
  • Communication
  • Collaboration

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Sales Associate

(Philip Morris - IQOS)
08.2020 - 09.2024

Assistant Store Manager

Timberland
07.2018 - 08.2020

ASSOOCIAT DEGREE - CINEMA AND TV

AL-KHAWAREZMI COLLEGE

BACHELOR'S DEGREE - RADIO AND TV

MIDDLE EAST UNIVERISTY
Layla Al-Dajani