La'Zale Johnson
Wilberforce
Overview
6
6
years of professional experience
Work History
Resident Advisor
Central State University
08.2023 - Current
- Support and assist students residing in university housing.
- Enforce residential policies and regulations to maintain a safe and respectful living environment.
- Plan and execute community-building events to align with university retention goals.
- Address conflicts and mediate disputes among residents to effectively create a caring culture.
- Collaborate with university staff to address maintenance issues and concerns within residential facilities.
Passenger Service Assistant
Charlotte Douglas International Airport
05.2024 - 08.2024
- Assisted passengers from diverse backgrounds with navigating the airport.
- Provided customer service in multiple languages, including French.
- Supported passengers in wheelchairs and handled special needs requests.
- Communicated flight information and airport procedures to travelers.
- Ensured passengers' safety and comfort by coordinating with airline staff for special accommodations and handling lost baggage inquiries.
Intern
Disney on The Yard
05.2023 - 08.2023
- Supports Disney Store Mission, 'Creating Magical Moments for Guests of all Ages.'
- Connects with Guests by asking open-ended questions to assess needs and make appropriate suggestions.
- Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun, and dynamic experience.
- Alerted the management of any potential security issues as outlined in the Standard Operating Procedures.
- Provided assistance to customers that spoke various languages (Spanish, French, Portuguese, Thai, and Mandarin).
Student Assistant
Central State University
02.2019 - 06.2019
- Attended business conferences, forums, and meetings.
- Performed various tasks in the office at Central State University Information Desk.
- Conducted and answered phone calls to those in need.
- Typed documents, printed, and copied.
Education
Bachelor of Science - Business Administration
Central State University
Wilberforce, OH05.2025
Skills
- Microsoft Office Suite
- Communication
- Customer Service
- Organizational Leadership
- Social Media Marketing
- Interpersonal Skills
- Conflict Resolution
- Critical Thinking
- Team Building Skills
- Public Speaking
- Conversational French
- Project Management
Skills And Software Proficiencies
- Microsoft Office Suite
- Communication
- Customer Service
- Organizational Leadership
- Social Media Marketing
- Interpersonal Skills
- Conflict Resolution
- Critical Thinking
- Team Building Skills
- Public Speaking
- Conversational French
- Project Management
Activities
- Central State University Dean's List 2023-2024
- TRIO Student Support Services
- Marauder Advocate
- Student Government Association Chief Justice 2023-2024
- College of Business Student Advisor Council
- Mr. College of Business
- Marketing Club president
- Thurgood Marshall College Fund Scholar 2024
- Harvard Division of Continuing Education Development Program Certificate
- Study Abroad, Paris, France 2024
- Alpha Kappa Mu Honor Society
- Delta Mu Delta International Honor Society
Timeline
Passenger Service Assistant
Charlotte Douglas International Airport
05.2024 - 08.2024
Resident Advisor
Central State University
08.2023 - Current
Intern
Disney on The Yard
05.2023 - 08.2023
Student Assistant
Central State University
02.2019 - 06.2019
Bachelor of Science - Business Administration
Central State University
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