Summary
Overview
Work History
Education
Skills
Residencystatus
References
Timeline
Generic

Lea Geueke

Administrator

Summary

I am a highly dependable and detail-oriented professional with over three years of hands-on experience in customer service and administrative roles. My background includes a blend of frontline customer service and high-level administrative support, where I’ve consistently demonstrated my ability to manage multiple tasks simultaneously, maintain high standards of service, and ensure smooth operational workflows. My roles have required me to be adaptable, organised, and proactive in solving problems and improving processes. As a native German speaker who is also fluent in English, I bring strong communication skills to the table, enabling me to effectively interact with both clients and colleagues. Throughout my career, I’ve been recognised for my methodical approach to work, attention to detail, and commitment to completing tasks accurately and on time. My experience in supplier relations, procurement, and event management has equipped me with a versatile skill set that I apply to ensure that every project I’m involved in is executed with precision and efficiency. Additionally, my familiarity with technology, from advanced Excel to website management, complements my ability to handle complex tasks and contribute to the continuous improvement of the teams I work with. I am passionate about learning and continuously seek opportunities to expand my knowledge and skills, making me a fast learner who is eager to take on new challenges and deliver outstanding results in any environment.

Overview

4
4
years of professional experience

Work History

Website Manager and Customer Service

2Lakes Holiday Rentals
03.2022 - Current
  • Freelance Work
  • Developed and managed the 2lakes website using Wix, integrating third-party booking management software
  • Handled customer enquiries and bookings, ensuring a seamless guest experience
  • Managed product uploads and website content for my partner’s online store, ensuring accurate and up-to-date information.


Customer Service Administrator

DHL Express
08.2021 - 2 2024
  • Managed administrative tasks such as record-keeping, preparing reports, and coordinating meetings
  • Worked with suppliers to ensure contract terms were met and maintained strong working relationships
  • Handled procurement duties including raising purchase orders, goods receipting, and managing department budgets
  • Monitored the customer service email inbox, ensuring timely and accurate responses to customer enquiries
  • Supported the Customer Service Director in various tasks and contributed to the management team
  • Organised department events and coordinated logistics for company-wide functions
  • Used AI tools to improve productivity and streamline processes.

Contact Centre Advisor

DHL Express
09.2020 - 08.2021
  • Provided frontline customer service, addressing enquiries and resolving issues via phone and email
  • Consistently met service level agreements (SLAs) and received positive feedback from customers.
  • The first three months of my employment were through an agency, hence the start date is different from the one mentioned in the letter from my previous boss.

Education

Google Skillshop
08.2024

High School Diploma -

Gymnasium Maria Königin
Altenhundem, NRW, Germany
04.2001 -

Skills

Administrative tasks including record-keeping, meeting organisation, and presentation preparation

Supplier relations and procurement management

Website management and integration (Wix, Bookingmood)

High-level customer service experience

Strong organisational and time management skills

Proficient in Canva and basic Adobe Illustrator

Advanced Excel skills with complex formulas

Fluent in German and English

Event management and coordination

Budget management and financial record-keeping

Utilisation of AI for task efficiency

Quick learner with a desire to improve

Residencystatus

NZ Residency since August 2023

References

Available upon request.

Timeline

Website Manager and Customer Service

2Lakes Holiday Rentals
03.2022 - Current

Customer Service Administrator

DHL Express
08.2021 - 2 2024

Contact Centre Advisor

DHL Express
09.2020 - 08.2021

High School Diploma -

Gymnasium Maria Königin
04.2001 -

Google Skillshop
Lea GeuekeAdministrator