Leah Kelly
Newark
Summary
Dynamic professional with extensive experience as a Brand Ambassador at Top Flight Promotions, excelling in customer engagement and sales strategies. Proven ability to build lasting client relationships through effective communication and attention to detail, while maintaining high standards of service and compliance. CPR certified and committed to ongoing professional development.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Top Flight Promotions, USA
06.2019 - Current
- Represented brands at large-scale promotional events, enhancing brand visibility and engagement
- Produced engaging promotional content for social media campaigns, driving audience interaction and brand awareness
- Engaged diverse audiences, fostering positive customer experiences that strengthened brand loyalty
- Set up and broke down event booths and displays efficiently
Owner
Frequency Healing Massage LLC
04.2018 - Current
- Delivered exceptional customer service to diverse clientele in fast-paced, appointment-based environment, enhancing client satisfaction
- Conducted comprehensive client consultations, prioritizing safety, comfort, and adherence to health protocols, fostering trust and loyalty
- Managed scheduling, payments, and daily business operations with attention to detail and professionalism
- Ensured strict sanitation and safety standards in compliance with state regulations, promoting a safe environment for clients and staff
- Built long-term client relationships through clear communication and personalized service
- Maintained CPR certifications and completed ongoing professional education biennially
Sales Associate
Kiehls
01.2020 - 01.2021
- Met monthly sales targets by engaging customers effectively and building strong relationships.
- Delivered personalized customer service and product education to enhance shopping experience for high-volume retail clientele.
- Advanced brand visibility through proactive client engagement and tailored in-store consultations.
- Handled POS transactions and customer accounts accurately.
- Opened and closed store independently as a key holder
Storefront Sales
Elements of Nutrition
01.2018 - 12.2018
- Provided personalized customer service to enhance shopping experience and foster customer loyalty
- Guided customers through product options and delivered nutrition and supplement education to support informed purchasing
- Processed transactions accurately and handled cash and card payments
- Opened and closed the store, including nightly cash reconciliation and bank deposits
- Organized and stocked shelves to ensure product availability and create visually appealing displays that attract customers
- Developed strong product knowledge to confidently assist guests
Education
Massage Therapy -
Harris School of Business
Wilmington, DE07.2016
B.A - Leadership
University Of Delaware
Newark, DE05.2016
Skills
- Sales strategies
- Customer service and support
- Effective communication
- Attention to detail
- Team leadership
- Conflict resolution
- CPR certification
Timeline
Sales Associate
Kiehls
01.2020 - 01.2021
Brand Ambassador
Top Flight Promotions, USA
06.2019 - Current
Owner
Frequency Healing Massage LLC
04.2018 - Current
Storefront Sales
Elements of Nutrition
01.2018 - 12.2018
Massage Therapy -
Harris School of Business
B.A - Leadership
University Of Delaware