Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leanna Taylor

Newcastle

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction through strategic issue resolution and relationship building. Skilled in data analysis and customer engagement, I streamlined inventory processes and developed employee programs, significantly reducing turnover. Adept at leveraging computer skills to drive results in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Associate

Amazon
06.2022 - 02.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Reduced employee turnover by developing comprehensive employee engagement program.

Digital Marketing Intern

Google
01.2023 - 02.2024
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
  • Designed and presented social media campaign ideas.
  • Tracked social media trends and adapted to attract target follower demographic.

Assistant

Golden Life
06.2019 - 08.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

No Degree - Associate in Applied Science

Delaware Technical Community College
DE
08-2027

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Customer engagement
  • Relationship building
  • Sales expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Digital Marketing Intern

Google
01.2023 - 02.2024

Associate

Amazon
06.2022 - 02.2025

Assistant

Golden Life
06.2019 - 08.2020

No Degree - Associate in Applied Science

Delaware Technical Community College

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Leanna Taylor