Lee A. Lones
Wilmington
Summary
Detail-oriented healthcare coordinator with experience in case management support, patient documentation, and multi-project coordination. Recognized for resolving complex issues, maintaining compliance, and effectively communicating with patients, caregivers, and insurance professionals. Dedicated to enhancing care outcomes and supporting organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coordinator
Easterseals of Delaware
New Castle
01.2020 - Current
- Communicate directly with health insurance case managers to coordinate participant care and services
- Coordinate and participate in interdisciplinary meetings to develop solutions for participants and caregivers
- Schedule and conduct in-person home visits across New Castle County, while also providing support via phone and email
- Manage multiple projects and ensure completion within designated deadlines
- Documented participant updates in SharePoint, capturing daily changes, health status, hospitalizations, and service hour adjustments to support coordinated care
- Oversaw payroll operations by monitoring caregiver time entries, adjusting hours, processing paystubs, and managing banking transactions to ensure timely payments
- Maintained accurate documentation by scanning, filing, organizing signed employer and caregiver records to ensure compliance and accessibility
- Resolve escalated complaints and provide clear guidance on policies and procedures
- Use Microsoft Excel, Word, and internal systems to input data, track service authorizations, and review documentation
- Prepare and submit required tax and compliance documents (FEIN, Form 8655, unemployment insurance, and workers’ compensation)
- Process Medicaid fraud cases by compiling detailed supporting documentation, timelines, and explanations
C.N.A
Coral Springs Rehabilitation
Wilmington
09.2024 - 11.2025
- Assisted patients with activities of daily living (ADLs), including dressing, grooming, and mobility support
- Monitored and recorded vital signs, ensuring timely identification of patient health changes
- Provided perineal and personal hygiene care, enhancing patient dignity and comfort
- Ensured patient comfort by changing bedding, replenishing water, and maintaining a clean environment
- Assisted with feeding and accurately documented food and fluid intake
- Performed range-of-motion exercises for upper and lower extremities and repositioned patients to prevent skin breakdown
- Observed and reported changes in patient condition, facilitating prompt nursing interventions
- Responded promptly to patient call lights and provided immediate assistance
C.N.A
Cadia Pike Creek
Wilmington
01.2020 - 01.2021
- Provided compassionate care to patients diagnosed with dementia, ensuring safety, comfort, and emotional support
- Delivered specialized care on ventilator/tracheostomy units, following proper clinical protocols
- Provided support for daily living activities, including bathing, showering, grooming, and hygiene to ensure dignity and comfort
- Delivered meal trays, assisted with feeding, and set up meals to meet nutritional needs and promote patient well-being
- Transferred patients using Hoyer lifts, standing lifts, and assisted ambulation techniques to enhance mobility and comfort
- Maintained a clean and safe environment by sanitizing medical equipment, removing waste, and stocking linens and supplies
- Accurately documented patient care activities, including intake/output, continence care, levels of assistance, and behavioral changes
- Monitored and reported changes in patient condition to ensure timely intervention and quality care
Recreational Therapy Assistant
Saint Francis Life Center
Wilmington
01.2016 - 01.2020
- Developed and implemented monthly activity calendars featuring crafts, recreational events, and interactive games to promote engagement
- Coordinated external entertainment and guest presenters, enhancing resident enrichment and engagement
- Supervised activity assistants, ensuring effective program operations and maximizing resident participation
- Collaborated with members and interdisciplinary care teams to plan and evaluate therapeutic activity programs
- Participated in care plan meetings, contributing updates and recommending engaging, stimulating activities
- Encouraged participation and social interaction while adapting activities to meet individual ability levels
- Set up and facilitated craft stations by designing projects, providing step-by-step instructions, and distributing materials
- Managed inventory and ordering of crafts, decorations, and activity supplies, ensuring seamless program readiness
- Assisted with transportation needs, including safely securing wheelchairs and accompanying patients to appointments
Education
Nursing
Delaware Technical Community College
DE09-2019
High School -
Elkton High School
Elkton, MD01-2010
Certified Nursing Assistant -
Cecil County School of Technology
Northeast, MD01-2010
Skills
- Care coordination
- Direct patient care
- Quality assurance
- Documentation accuracy
- Project management
- Payroll administration
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Customer service
References
- Ternessa Tabb, Recreational Therapist, ttabb05@gmail.com, (267) 235-8992
- Tamyah Harris-Bell, Senior Coordinator, Tharris27@comcast.net, (302) 377-8334
- Keynica Robinson, Counselor, keynicarobinson11@gmail.com, (443) 957-7323
- Kadene Gray, Coordinator, kgray@esdel.org, (302) 397-4030
Personal Information
Title: Coordinator & Certified Nursing Assistant
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
C.N.A
Coral Springs Rehabilitation
09.2024 - 11.2025
Coordinator
Easterseals of Delaware
01.2020 - Current
C.N.A
Cadia Pike Creek
01.2020 - 01.2021
Recreational Therapy Assistant
Saint Francis Life Center
01.2016 - 01.2020
Nursing
Delaware Technical Community College
High School -
Elkton High School
Certified Nursing Assistant -
Cecil County School of Technology