Leeraven White
Lorzweiler
Summary
Detail-oriented and results-driven IT Support Specialist with extensive experience in leadership, system management, and process optimization. Proven ability to troubleshoot technical issues, implement data tracking systems, and support IT operations in high-pressure environments. Skilled in remote collaboration, technical documentation, and enhancing team productivity through innovative solutions. Known for exceptional problem-solving, communication, and critical thinking skills. Currently pursuing a Bachelor’s degree in Business Management with a focus on IT systems and operations.
Overview
8
8
years of professional experience
Work History
Yard Driver
Hermes Germany Gmbh LC Mainz
01.2024 - Current
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Promoted a clean workspace through proactive litter removal and general upkeep of the yard area.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
IT Operations Supervisor
US Army
09.2016 - 10.2022
- Provided IT support for operational systems, ensuring seamless functionality and minimal downtime for over 1,800 personnel across the European Theater.
- Designed and implemented a comprehensive system to track high-risk behaviors, integrating data analysis tools to produce actionable insights for leadership.
- Conducted troubleshooting and resolved technical issues for team members, ensuring optimal system performance.
- Supported remote collaboration by managing communications and technical operations across multiple locations.
- Developed and maintained detailed technical documentation for system processes, ensuring compliance with internal policies and standards.
- Co-developed and implemented the Brigade's Civilian Wellness Program, leveraging IT tools to support team collaboration and conflict resolution.
- Supervised a team of 8 personnel, providing training in IT systems and ensuring consistent performance standards.
Education
High School Diploma -
North Desoto Highschool
Louisiana05-2011
Skills
- IT Support & Troubleshooting
- Technical Documentation & Reporting
- Remote Collaboration Tools (Microsoft Teams, Zoom)
- System Optimization & Process Improvement
- Data Tracking & Analysis
- Software Proficiency: Microsoft Office Suite, Records Management Software
- Leadership & Team Management
- HIPAA Compliance & Data Security
- Project Management Fundamentals
Accomplishments
- Successfully implemented a high-risk behavior tracking system, improving readiness and operational efficiency for over 2,500 personnel.
- Awarded the Meritorious Service Medal and Army Commendation Medal (x2) for outstanding leadership and contributions to operations.
- Managed IT logistics and technical support across multiple locations, ensuring seamless communication and system functionality.
Additional Information
Remote Work Capabilities
- Skilled in managing IT operations and troubleshooting across global locations using remote collaboration tools.
- Proficient in utilizing project management and communication platforms to streamline workflows and enhance team connectivity.
- Experienced in maintaining productivity and resolving technical issues in virtual environments.
Timeline
Yard Driver
Hermes Germany Gmbh LC Mainz
01.2024 - Current
IT Operations Supervisor
US Army
09.2016 - 10.2022
High School Diploma -
North Desoto Highschool
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